Internal Account Manager

Are you a customer-focused specialist, who is passionate about delivering a high level of service to customers. Then this role is for you!

• Varied and engaging role
• Ongoing training and career progression
• Vibrant and supportive culture

About the Role
Due to continuous business growth, our client is seeking a self-motivated and proactive Internal Account Managerto join their dedicated account management team.
Working closely (from the office) with Key Account Managers, you will be responsible for building strong customer relationships, providing product information as well as undertaking a variety of administrative support duties. Help grow the existing portfolio while bringing in new business.
With customer service as a key objective, the successful candidate will be someone who goes above and beyond to exceed customer’s expectations while maximising sales in a team-oriented environment.
What’s great about this role:

• Secure employment with a well-established organisation
• Great team environment and supportive culture
• Australian family owned and operated
• Personal development & career progression
• Permanent, full-time office based position

Duties:

• Outbound calls and arrangement of meetings with Account Management team
• Handling inbound inquiries – calls, emails and webchat
• Process quotations and sales orders
• Lead generation & cold calling
• Data entry and other administrative ad hoc duties

Skills and Experience:

• Minimum 2 years’ experience in a similar internal sales and customer service role.
• Previous experience in processing orders in a fast-paced environment is desirable
• Experience in calendar and booking management.
• Experience in cold calling & telemarketing to a range of different customers is preferable
• Excellent verbal and written communication skills
• Excellent telephone etiquette
• Excellent customer service and interpersonal skills
• Highly organised with the ability to prioritise and multitask
• Strong attention to detail
• Advanced proficiency in Microsoft office suite (Word, Excel
• Great team player. Ability to work autonomously and unsupervised

How to apply
All applications are to be submitted online – click APPLY. We will be reviewing applications as they are received so apply today! Please note only candidates that meet our client’s selection criteria will be contacted.
Job ID:
KM12760