Internal Sales Coordinator

Prysmian Group is the largest global cable manufacturer, with over 100 years of experience and knowledge of making cables. With a strong focus on our three core values, Drive, Trust & Simplicity, we are committed to creating a diverse and inclusive workforce and encourage all suitably qualified applicants to apply.

We work to be the sustainable link to the future. For more than 140 years, our company has been leading the industry of high-technology cables & systems for energy and telecommunications. Spanning 50 countries (in North America, Europe, MEAT, LATAM, APAC), 104 plants, 25 research and development centres, and with about 30,000 employees, we’ve a strategic footprint that allows us to service emerging markets and communities across the globe with ease. Our business model is diversified by portfolio and geographical area. Today we drive the energy transition and worldwide digitalization.

Reporting to the Team Leader - Digital Solutions, the Internal Sales Coordinator supports the Telecom Business. The primary purpose of this role is to provide effective customer service, coordination and support to Telecom Customer base. In collaboration with the external sales team, you will strive to win profitable business through the effective service of customer relationships, enquiries and quotations. You will also manage projects and sales orders to offer the best service we can. In addition you are required to work effectively and collaboratively within the team, building strong relationships across the business and with Customers. Being able to influence internal and external stakeholders is key to the success of this role.

A snapshot of the role responsibilities include:

• Effectively manage customer orders and specific customer requirements e.g. review contractual requirements and reflection in SAP, ensuring prices & delivery dates are correct.
• Manage call offs, blocked orders, customer complaints, code creations, credits, returns, QA issues and reporting for your customers.
• Claims, returns and complaints handling.
• Working closely with external sales team to win profitable business through the effective management of customer relationships, quotations, tenders, contracts, and sales orders.
• Maintain service continuity to your customers in your absence by providing training as needed and ensuring documented procedures and instructions are kept up to date.
• Provide fast and efficient written & verbal communication with all customers that engenders repeat business.
• Liaise with the Commercial Manager, external staff and required departments concerning customer needs.
• Provide both administrative and sales support to the team.
• Use the tools, processes and systems provided to effectively achieve the defined KPI's.
• Adhere to corporate policy responsibility and compliance in line with the companies HSE, legal and ethical standards.    

We seek an approachable and driven individual with:

• Ability to engage effectively verbally & written with stakeholders across the business.
• Be positive and bring enthusiasm to the team and celebrate success.
• Proactive team member who can maintain effective and harmonious working relationships with colleagues and customers.
• A passion for learning and personal growth, with meaningful focus on sales developments.
• Ability to prioritise your workload and be flexible to adapt to new situations as they occur.
• Basic Business acumen, strategic thinking and problem solving, analysing, and coming up with solutions.
• Negotiating and Conflict Management experience.
• Project Management capabilities.
• Proficient with Microsoft Office, Outlook, and Excel.
• Knowledge of SAP or similar strongly preferred.

If you meet some, but not all of the criteria above, we still encourage you to apply.

Working with Prysmian Group means joining a Global team with some great perks:

• Globally supported Sustainability and Diversity Programs (because we care about our people and the environments we operate in)
• A Prysmian Rewards Program (designed to save you money on the day to day) exclusive to our Team
• An inclusive Employee Share benefits scheme
• A competitive Remuneration Package comprising of Base + Incentive Component
• A dedicated Global Mentoring Program for up and coming talent
• Annual Performance and Potential practices ensuring discretionary effort doesn't go unnoticed, and
• A culture that fosters inclusiveness, teamwork and joint success
• Free parking at all of our sites
• Flexible and hybrid work practises