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Form of work
SalaryAbout Us
This is an excellent opportunity to join a dynamic long-established Australian-owned & operated company that is looking for the services of an experienced, enthusiastic Internal Sales / Customer Service Representative based in Tullamarine, Victoria to join its team.
Floyd Australia has deservedly gained an industry-wide reputation for being an Australian manufacturer and a leading supplier of a wide range of high-quality customised and imported industrial Instrumentation products & services.
About the role
This position represents a great opportunity to combine your customer service & technical skills. We are looking for a highly motivated, enthusiastic, and driven person to join our professional sales team. Reporting to the Sales Manager you will be a hands-on individual with a “can-do attitude”, a passion for success, and an ambition to grow within the organisation. Full training and mentoring will be provided.
Responsibilities
- The primary objective of this role is to provide premier customer service, technical advice, and assistance to customers.
- Assist customers with email & phone sales inquiries and follow up with quotes, pricing, and product inquiries promptly.
- Solution-based sales proposals to assist customers with product selection.
- Answering potential customers' questions and sending additional information per email.
- Ensure Customer Service enquires are completed with high attention to detail
- Work closely with a wide range of stakeholders across the business
Skills & experience
As the ideal candidate and to make the transition as smooth as possible, you will possess the following key attributes:
- Minimum 3 years experience in customer service / Internal Sales, preferably within the industrial industry
- Excellent communication and customer service skills
- Good commercial acumen and the ability to translate product data into valuable insights for your customers
- Ability to work autonomously & as an effective and contributing team member
- Self-motivated and driven individual
- Engaging, persuasive with a positive, can-do attitude
- Have a positive and flexible attitude and the ability to build and maintain relationships
- Strong time management skills with the ability to think outside the box
- Ability to consult and problem solve
- Well-developed organizational skills, with attention to detail
- Strong Administration & reporting skills
Benefits
The remuneration package will reflect the accountabilities of this position and will be negotiated in line with experience and skills.
- A full-time career opportunity with a long-standing market leader
- Great collaborative team environment
- Exciting career progression opportunities
- Attractive performance-related bonus structure
Floyd Australia is an equal opportunity company with a friendly, supportive team environment.
If you are looking to build a long-term career that is challenging, rewarding, and with plenty of prospective, please forward your resume and cover letter to: *************@floydaustralia.com.au
