Address
Form of workInternal Technical Sales
Fortress Interlocks Pty Limited
South Eastern Suburbs
Full Time
About the business
A market leader, Fortress Interlocks design and manufacture safety interlock systems. With offices located in UK, USA, Netherlands, Australia and China. Fortress is a subsidiary of Halma PLC. Halma is an international group of companies that make products for hazard detection, life protection, personal and public health improvement and environmental protection. Halma has nearly 50 businesses in 23 countries.
Role Overview
Based in Lynbrook, this role requires a person who is good at detail, a self-starter and someone who has the ability to work in a team environment. The position is responsible for focusing on customer service and providing pro-active follow up and support.
Main Job Tasks and Responsibilities
Respond to internal and external enquiries via email, phone and face-to-face; with regards to pricing, and technical support;
Prepare quotes, within agreed timeframes and customers’ expectations;
Provide technical product support to our Distribution network;
Accurate and timely data entry into systems, review of mailbox and processing of all enquiries;
Maintain CRM data base with accurate and relevant customer information;
Liaise with our production team and supply chain team to ensure products supplied meet customers specification and requirements
Support the Sales Managers
Liaise with goods inwards on customer product returns;
Skills and Experience
- Previous sales experience in Mechanical/Electrical
- Automation Degree or similar
- Customer service experience
- Excellent communication skills across customer and internal departments
- Ability to meet deadlines
- Highly motivated and ability to set goals
- Competent computer skills
