It Analyst

Who we are:

Osmose Australia, formerly Logsys Power Services, was established in 2006 as an Australian-operated organization. Osmose services include pole restoration and strengthening, wood pole maintenance and treatment, underground services, asset inspection, and street lighting. 

About the Role:

Osmose Australia has an exciting opportunity for a skilled and detail-oriented individual to join our team in the combined role of IT Helpdesk Support and Subscription/Asset Manager. This position plays a crucial role in ensuring the smooth operation of our IT systems and managing our software subscriptions and assets effectively. The ideal candidate will possess strong technical skills, organizational abilities, and a proactive approach to problem-solving.  

Key Responsibilities: 

IT Helpdesk Support:

• Provide frontline technical support to internal users, addressing hardware and software issues promptly and efficiently.
• Respond to helpdesk tickets, emails, and phone calls, resolving IT-related issues in a timely manner.
• Install, configure, and maintain hardware, software, and peripheral devices.
• Collaborate with global (US) IT team members to escalate and resolve complex technical issues.
• Conduct user training sessions to promote IT literacy and best practices.
• Maintain and report out of key metrics substantiating Helpdesk performance and share the same with user group.

Subscription and Asset Management:

• Manage software subscriptions and licenses, including procurement, renewal, and allocation.
• Maintain an accurate inventory of IT assets, including hardware, software, and licenses.
• Monitor software usage and license compliance, optimizing utilization and reducing costs where possible.
• Track software and hardware warranties, contracts, and maintenance agreements, ensuring timely renewal and adherence to service level agreements.
• Generate reports on software and hardware inventory, usage, and compliance for management review.

Key Qualifications / Skills expected:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Proven experience in IT helpdesk support, with a strong understanding of desktop operating systems, networking principles, and IT infrastructure.
• Familiarity with subscription and asset management principles, including software licensing models and procurement processes.
• Proficiency in using asset management and IT service management tools (e.g., ServiceNow, Jira, or equivalent).
• Strong organizational skills, with the ability to manage multiple priorities and deadlines effectively.
• Excellent communication skills, with the ability to interact professionally with users at all levels of the organization.
• Experience in process improvement and optimization initiatives related to IT service delivery and asset management is desirable.

Additional Information:

This is a full-time position based in Currambine. The successful candidate may be required to work occasional evenings or weekends to support project deadlines or IT maintenance activities. We offer competitive compensation and benefits packages, as well as opportunities for professional development and career advancement within our organization.