AddressInstructions:
Are you a talent looking to build business skills, gain experience, and take on exciting challenges? Grow your career with Trelleborg and start shaping the industry from the inside.
Who are we?
Trelleborg Industrial Solutions (TIS) is a global leader in innovative polymer-based solutions for key industries and critical infrastructure. We are one of two Business Areas within the Trelleborg Group, with a total of about 6 200 employees around the world.
Are you ready to be at the forefront of the digital revolution? Join our newly established IT Service & Support Competence Center and become the driving force behind innovation, ensuring global seamless operations of Dynamics 365 applications that drive our operations forward.
About the Job
At Trelleborg Industrial Solutions, we're seeking a talented Digital Solutions D365 Service & Support Engineer to ensure the smooth functioning of our Dynamics 365 applications. Your expertise in CRM, EDI, infrastructure, and lifecycle management will be invaluable. Key to success in this role are teamwork, problem-solving, analytical skills, customer focus, and a passion for continuous improvement.
Tasks and Responsibilities
- Collaborate with stakeholders to resolve technical issues promptly.
- Foster positive relationships with colleagues and clients.
- Investigate and resolve application issues efficiently.
- Maintain updated work instructions for systems.
- Document FAQs, known issues, and best practices for quick issue resolution.
- Assist in creating training materials and conduct end-user training sessions.
- Provide support for D365 and other system issues, ensuring business continuity.
- Ensure consistent master data management.
- Aid in transitioning entities to centralized EDI services.
- Stay informed about emerging technologies and industry trends.
