Service Desk Support

We are currently seeking the expertise of an experienced IT Service Desk person to join our team in Perth's Eastern suburbs.

In this role you will provide initial triage support for level 1/2 computer and systems issues. This will require engaging with internal and external stakeholders to troubleshoot and resolve issues involving systems software and infrastructure.

To be considered for this opportunity, you will need to have:

• Excellent communication and written skills and be Customer Oriented
• At least 1-2 years’ experience in a Help Desk Support role
• The ability to multi-task and work individually and in a team environment
• Excellent attention to detail and good problem-solving skills
• Good understanding of computer systems, mobile devices and other tech products
• Ability to follow clear instructions
• Current WA driver's license. Australian Citizenship / Permanent Residence status and the ability to provide police clearance

Responsibilities include:

• Serving as the first point of contact for users seeking technical assistance over the phone, email and/or in person
• Providing remote and in person support to all areas of business
• Building and deploying IT desktop and ancillary hardware and software
• Managing, monitoring and updating our Service Desk system
• Escalating unresolved issues to other team members
• Following-up and updating end-user status and information
• Identifying and suggesting possible improvements on procedures
• Maintaining technical support documentation
• Procuring IT hardware, software, stationary and other amenity items

We are an employer of choice offering a great culture in a state-of-the-art facility.

If you think you have what it takes to join our motivated team, apply by filling in the online application form.