It Desktop Support

What are you looking for in your career?

• The ability to work close to home
• Career development opportunities
• A comfortable and modern work environment
• Australian-owned company
• Growing and diverse company

Borg Ticks all of these boxes.

About Us

Founded 30 years ago by brothers Michael and John, the BORG group of companies originally began as Borg's Kitchens, a small joinery business which started in the garage of their parents' home. Today, the business has grown into a successful Australian manufacturing company, employing over 2000 people. With a commitment to Australian manufacturing. Borg Manufacturing has become one of Australia's leading manufacturers of Melamine panels, Thermolaminated doors, particleboard, and components for all joinery applications, well known through the polytec brand. Alongside is Crossmuller, building world class manufacturing facilities from design through to construction, to mechanical, electrical, and engineering installation and commissioning. And with the addition of reDirect Recycling, the group now focuses on returning single source products to the manufacturing processes.

The business is driven by the two founders, who move quickly with the market and continue to use their entrepreneurial instinct to innovate and develop ahead of market trends. The company does not lend itself to hierarchical chains of command. In this fast-moving business culture, everyone has a voice no matter which part of the organisation they sit in.

The values and ethics of a "hands on", tenacious, entrepreneurial private Australian business are at the core of our organisation and the company will continue to strive to be the leading participant in the sector, providing all stakeholders with the confidence that they are part of a successful, growing Australian business enterprise

For more insight into the Borg Group and what we do, please refer to our website www.borgs.com.au

About the Role

We are currently seeking an IT Desktop Support Officer to join our busy IT Systems team. This role is located at our corporate head office at Somersby on the NSW Central Coast. 

Your new position, reporting to the IT Systems Manager, will be responsible for:

• Providing professional and prompt remote & face-to-face support to end-users
• Managing incidents, problems, and service requests
• Diagnose and troubleshoot hardware, software, and network problems.
• Install, configure, and maintain desktops, laptops, and other end-user devices.
• Monitoring of critical infrastructure and ensuring that any critical issues are raised and dealt with accordingly.
• A desire to want to learn new technologies and further upskill.

About You

The ideal candidate for this role will have:

• 1 year of experience in a Desktop Support / Services Desk position;
• Strong dedication to customer service, ensuring high-quality support.
• Strong knowledge of hardware components, including desktops, laptops, printers, and peripherals.
• Experience with software installation, configuration, and troubleshooting.
• Understanding of Microsoft Office Suite and other common desktop applications.
• Basic networking knowledge (TCP/IP, DNS, DHCP, LAN/WAN).
• Troubleshooting skills for hardware and software issues.
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

This role is suitable for a recent graduate or a candidate with helpdesk experience who is wishing to progress their career and further their skills. 

Borg is an Equal Opportunity Employer.