AddressAs Desktop Support Engineer you will be responsible for ensuring the seamless delivery of the organizations and staff members IT infrastructure. You will be the go-to contact in our Sydney office and support our NZ based team remotely.
The key responsibilities in this role include:
- Providing expert technical support to users in a timely manner
- Oversee the management and maintenance of IT infrastructure
- Manage and prioritize incoming support tickets
- Liaise with vendors for hardware and software procurement
- Contribute to the planning and implementation of IT projects
- Develop and conduct training programs for users
- The Desktop Support Engineer role is based full-time in our modern Sydney CBD office.
Requirements:
- 4+ years of experience in a help desk or technical support role
- Experience with G-Suite (Preference) or O365.
- In-depth knowledge of Ticketing systems such as Service Now + (preference)
- Technical proficiency in troubleshooting Windows & MacOS.
- In-depth knowledge of IT systems, hardware, software, and networks
- Strong communication and interpersonal skills
- Excellent troubleshooting and problem-solving skills
- Bachelor’s degree in computer science, information technology (desirable)
About You
You are personable with a can-do attitude, owning the support function in our Sydney office. In addition, you will possess the following attributes:
- Strong communication and interpersonal skills
- Excellent troubleshooting and problem-solving skills
