It Field Engineer

IT Field Engineer

The client is an IT MSP seeking an IT Field Engineer to join the Perth Office team.  They offer IT and telecoms support and consulting to medium sized businesses throughout Australia.

Are you an experienced IT Field Engineer with build and deployment experience?    

Seeking diverse and challenging work? 

Seeking to expanded on your technical skills?

Yes! Then this is the position for you.

What the job involves:

1. Attend client sites to conduct Level 1 and 2 hardware tasks.
2. Client IT system builds, installations and deployment.
3. Scripting and installation of applications
4. Systems admin support for 3CX systems.
5. Onsite installation and setup of UPS devices, NAS Units, Switches, Routers, Firewalls and other peripherals. 
6. Providing support to the IT Project Management Team as the Rollout Engineer.
7. Client Relationship Management including site visits, working collaboratively with other teams to resolve customer issues and improve service delivery.
8. Updating technical documentation.
9. Completing training, research, and assigned tasks to grow your technical knowledge and share knowledge with the team.

What you need to succeed:

1. Similar relevant experience in similar, client facing roles.
2. The ability to take ownership of tasks, liaising with stakeholders and following up to deliver high quality outcomes.
3. Exceptional customer service and excellent communication skills.
4. Comprehensive Windows Desktop and Office Suite knowledge.
5. Knowledge of 3CX, will be well regarded.
6. Experience using ticketing systems, will be well regarded.
7. The ability to take ownership of issues and requirements, and coordinate with appropriate resources to resolve them in a timely manner, in accordance with service level agreements.

Want to Know More?

Call Narelle (HR Consultant) on 0419 934 *** anytime of the day or week.

Ready to apply now?

Submit an updated CV via Seek.