It Helpdesk Officer

• $40.38 + Super per hour
• Close to public transport (Glenferrie Station)
• Hours 10am to 6pm Monday to Friday, all hours on site

The OrganisationOur client is a world-ranked university leading the way in innovation, industry engagement and social inclusion.The RoleThis role is responsible for providing onsite, phone and remote support services, responding to and resolving daily issues concerning software and hardware operation requests from students and staff across the university. General familiarity with a broad range of technology is required, along with sound trouble-shooting skills.Responsibilities

• Provide onsite, phone and remote support services, responding to and resolving daily support requests from students and staff.
• Frequently monitor ticketing system for incoming Service Requests and Incidents.
• Vet and evaluate requests, investigate and resolve level 1 queries and route level 2 and 3 as appropriate.

Skills and Experience

• Proven experience in a Service Desk operation.
• Excellent oral and written communication skills, including the ability present information to technical and non-technical stakeholders
• Demonstrable customer focus bias with a track record for delivering service improvements
• Employee WWCC

CulturePeople like working here because they are part of a supportive and collaborative team that encourages diversity and teamwork.Benefits

• Work as part of a supportive and diverse team.
• Full training provided.
• Utilise your customer service skills by supporting students.

Click on the APPLY button or contact Merryn on for a confidential discussion.Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your resume, and please let us know if you require any reasonable adjustments when dealing with us.By submitting your resume and other personal information with this application, you consent to this information being collected in line with our privacy policy. Follow the link to learn more -