It Helpdesk Coordinator

The Company
Our client is a recognised Global FMCG in the consumer goods & retail space. They have an expanding presence in Australia due to an outstanding product range, and highly developed sales & marketing strategy. Due to this growth they are looking to employ the services of a locally based Help Desk Specialist to address user inquiries, resolve technical issues and ensure the smooth operation of their IT systems.
 
The Role
This will be a stand-alone role in Australia and a part of the company’s Global Helpdesk team. Key responsibilities will include:

• Provide IT help desk and application support to local office and site staff.
• Respond to service issues and requests  
• Install, configure, and maintain computer hardware, software, systems, printers, and other end-user devices.
• Provide network support and assist in the setup and maintenance of network infrastructure.
• Offer technical support to office staff, either in person or over the phone.
• Maintain an inventory of all equipment, software, and license users.
• Document and maintain processes related to hardware and software asset life cycle.
• Actively participate in the implementation of new IT solutions and services.
• Maintain the integrity and security of corporate data and IT systems.
• Assist with other IT-related projects as requested.

Preferred Experience
The ideal candidate will be tertiary qualified and have experience and exposure to the above responsibilities gained in a large corporate environment. You will also have:

• Proficiency in system administration and desktop application support within a Windows environment.
• Familiarity with Microsoft Office 365 and Active Directory.
• Excellent written and verbal communication skills.
• Strong administration skills and ability to follow strict onsite processes, instructions, and procedures.
• Hardware and software installation skills.
• Change management and user adoption experience, including training and e-learning design.
• Ability to establish rapport and maintain positive, respectful, and professional working relationships.

The Offer

• Base salary + super + bonus
• Opportunity to work with a global leader that values their staff and rewards hard work and dedication.
• The opportunity to develop your skills in a dynamic and professional environment
• Fantastic employee benefits 

If you are interested please apply immediately, or contact Aiden on 0422 927 *** at *****@engagetalent.com.au if you have any questions