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SalaryTHE COMPANY This company is a growing Cloud Managed Service Provider who specialize in the transition and support for SMB clients to Microsoft Modern Workplace (M365 & Azure). Join an established yet growing business that offers ongoing training, paid certifications, a friendly & supportive team, with interesting projects working with modern cloud solutions. THE ROLE: IT Helpdesk Analyst role working in a team and responsible for providing mainly Level 2 IT Support to various customers. Ongoing training, paid certifications, and a clear career path are available. Key elements of the role: Level 2IT Helpdesk Support to troubleshoot and resolve desktop hardware/software and network connectivity issues for end users.Focus is on supporting M365 cloud technologies - Office 365, Exchange Online, Azure AD, SharePoint Online, Teams, Defender, InTune, Cloud PBX.Network support including connectivity troubleshooting and network administration (establishing connections, firewall management, interface configuration, point of contact for ISP's, troubleshoot network devices. etc.)Service Desk support using ConnectWise ticketing system.Assist in documentation of IT processes.Assist with Level 1 IT Support overflow as needed.Work collaboratively with internal colleagues.Occasional travel to customer sites (company car provided).Hybrid working - 3 days in office, 2 days from home. A SUITABLE CANDIDATE: Suitable for a Level 2 IT Support professional who wants to be working with modern cloud technologies (Azure, M365). Ideal for someone who enjoys teamwork and collaborating with others and wants to join a growing company that offers ongoing training, paid certifications, and a clear career path. Required skills / knowledge / experience: Level 2 IT Support experience, supporting end user's desktop hardware, software and network connectivity issues,M365 support exp (Office 365, Teams, Intune, SharePoint, Win 10/11, Azure AD etc)Windows Server experience is beneficial. Excellent communication skills (both verbal and written) and customer facing abilities.Logical problem-solving abilities.Professional presentation and a social and friendly manner.Keen interest in emerging cloud technologies.Driver's license. This is a full-time permanent role located in St Leonards and is offering $75,000 - 85,000 (plus super) - depending on experience. Hybrid working available. *Please note, unrestricted permanent Australian working rights are required to be considered for this position and successful applicants will be contacted. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
