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Salary- $42.26 per hour + Super | 35hours per week
- NSW State Government | WFH with occasional office days in Macquarie Park
- ASAP Start | Estimated 6-month assignment, strong potential to extend
Our large NSW State Government client focus’ on making NSW a better place to live, work and visit through connected roads and public transport network that has a higher capacity, giving people the freedom to choose how and when they get around, no matter where they live and work.
About the Role
They are currently seeking a Customer Support / ICT Helpdesk Officer to join their team. This is a predominantly work from home opportunity with the requirement to attend Macquarie Park Offices, when required. This is an estimated 6-month temporary assignment, with a strong potential to extend.
Reporting to the Manager, you will provide support, expertise and knowledge to deliver end user environment of ICT hardware and software incidents across the division.
Responsibilities
- Deliver professional customer service
- Respond to enquiries from customers within a fast paced, high volume environment
- Facilitate the resolution of customer complaints
- Troubleshoot basic ICT hardware and software issues
- Validate stakeholder business needs
- Translate and convey technical information into everyday terminology
- Records and database management, ensuring accuracy, integrity and confidentiality
- Follow and comply to helpdesk framework
- Ensure compliance with all policies and procedures
- Impeccable communication skills, both verbal and written
- Professional and confident with a strong customer service delivery focus
- High attention to detail
- Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
- Solid analytical, negotiation, conflict resolution and problem-solving skills
- Strong computer literacy and proficiency with MS Office suite
- Administration, Helpdesk, Call Centre or Shared Services experience essential
- Willingness to undergo a National Police Check
- Ability to commence and commit to the duration of the assignment
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted. What's next
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