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SalaryThis is an excellent opportunity to join a reputable government department currently seeking a skilled and experienced Level 2 Support Specialist to join our team on a fixed-term contract basis. This role will primarily focus on providing Windows and help desk support.
Key Responsibilities:
- Provide Level 2 technical support to end-users, resolving issues related to Windows operating systems, software applications, and hardware peripherals.
- Respond promptly to service desk tickets, phone calls, and emails, ensuring timely resolution of technical issues.
- Troubleshoot and diagnose hardware and software problems, escalating complex issues to Level 3 support when necessary.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Assist with user account management, password resets, and access control procedures.
- Document support activities, solutions, and troubleshooting steps for future reference.
- Collaborate with other IT team members to ensure seamless operation of IT systems and infrastructure.
- Previous experience in a Level 2 support role, preferably within a government or corporate environment.
- Strong knowledge of Windows operating systems (Windows 10/11), Microsoft Office suite, and common desktop applications.
- Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
- Good understanding of help desk ticketing systems and ITIL framework.
- Exceptional customer service and communication skills, with the ability to interact professionally with end-users at all levels.
- Ability to work independently and prioritise tasks in a fast-paced environment.
- Available to work full-time in the office.
