It Incident Management Support Officer | Aps4, Aps5 And Aps6

As an IT Incident Management Support Operator, you will play a pivotal role in ensuring the swift and effective resolution of incidents relating to the department’s enterprise software applications, minimizing downtime, and maintaining service quality in alignment with ITIL best practices.
You will work as part of a team delivering IT Service Management (ITSM). Your role as an Incident Management Support Officer is to follow the defined service management processes to restore system services effectively and efficiently. You will work closely with staff performing other ITSM processes including Service Desk, Request Management and Problem Management. 
Applications
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