It Manager

We are looking for enthusiastic managers with a technical background who can manage teams in the following areas:

• Infrastructure - Leading system engineers in network communications and server support
• Enterprise Cloud - Leading system administrators in virtualisation technologies and desktop management platforms
• Software Development - Leading software developers, software engineers and platform administrators

Your passion for IT will serve you well in leading a multi-disciplinary team of technical specialists to develop, deliver and sustain fit-for-purpose IT services. In an organisation where you will regularly interact with your customers, peers, senior executives and stakeholders, you will be the face of your team and section. This direct exposure gives you the opportunity to build productive working relationships and foster good will through the delivery of customer-focused outcomes.
In addition to leading the team, managers will also be expected to:

• work collaboratively with other teams to achieve big picture goals;
• manage customer and stakeholder expectations;
• prioritise tasks for yourself and your team; and,
• brief executive on high risk or high exposure situations and/or contentious issues.

Note: Applicants who rate suitable will be placed in a merit pool for offers of similar vacancies for up to 18 months from the completion of the round (ie after interviews).
The key duties of the position include
Key Responsibilities and Tasks
The successful candidate will be responsible for:

• lead and manage a technical team
• build team capability through performance feedback, promoting knowledge transfer between peers and encouraging career development
• set priorities and allocate resources to meet objectives
• support team to identify customer and stakeholder requirements
• support team to deliver solutions in agreed timeframes
• advise on the availability of team resources for work packages
• identify, establish and enhance relationships with customers and stakeholders
• represent the team, section and/or branch in forums to promote the interests of IT
• undertake procurement such as equipment, software and/or licensing
• monitor team incidents/requests queue and assign tasks as required
• identify opportunities for continuous improvement in process, knowledge management and service delivery