AddressContract: 12-month contract with 1x12 month extension.
Eligibility: Australian citizenship and an NV1 security clearance required.
Flexible working arrangement.
About the opportunity:
Seeking an experienced IT Service Management Officer for a long-term contract role within a federal government department. You will provide support to the Director, with a focus on managing the day-day operations, driving continuous improvement, and transforming services to improve the end user experience.
Your role will include governance and oversight of the departments outsourced ITSM service delivery, managing key stakeholder relationships and assisting the team through periods of change and transformation, as operating models, systems, and processes are refreshed and updated.
To be considered for the role, you must be able to meet the following criteria:
• 5 years IT Service Management experience, with strong understanding of the ITIL Service Lifecycle, practices, and procedures.
• Working knowledge of IT Service Management delivery, including complex problem solving, and issues management, operational governance, and oversight on IT Service Management delivery outcomes.
• Strong leadership skills and the ability to work with a high level of independence.
• Strong relationship management skills which can be applied to multiple stakeholder groups across various levels and departments to achieve desired outcomes.
• Working in a complex global ICT environment across hybrid and geographically dispersed teams to deliver on business and broader departmental requirements.
• Ability to simultaneously handle multiple and complex issues working through competing priorities.
Desirable criteria:
• Experience and skills with engaging and managing multiple ICT vendors in an outsourced IT Service Management environment.
• Experience in supporting ITSM toolset rollouts, with a focus on requirements gathering, process optimisation, alignment between business and technical objectives and end user support and training.
• Qualification and/or accreditation in IT Service Management, project management and quality management systems, tools, frameworks, and standards (i.e., ITIL 4, ISO/IEC 20000, COBIT, etc).
For more information or for a confidential discussion, please contact Ebony Henderson on 02 6113 7***, or please APPLY NOW!
