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Form of workDaily Banking Tribe is looking for an IT Operations Manager to join the IT Leadership team. This is a newly created position and a critical role in helping ING keep the bank safe, one of the bank's main strategic pillars. Reporting to the IT Area Lead, the IT Operations Manager will drive operational excellence and ensure the health and availability of the IT systems.
Join us! Together we`ll empower people and organisations to realise their own vision for a better future
What you'll do ...
- Ensuring timely resolution of incident and problem tickets.
- Effectively managing IT risk and providing the tribe a forward view on key focus areas.
- Developing a sustainable framework for successful execution for the growing demands on IT risk.
- Developing a roadmap for Lifecycle Management of the tribes IT landscape.
- Responsible for Patch and vulnerability, Capacity and performance management.
- Developing performance metrics aligned to the bank's strategic objectives.
- Partnering with senior stakeholders to communicate our risk and stability position.
What we're looking for...
- Demonstrated experience in working and managing timely delivery of complex projects with team spread across geographical locations.
- Experience with working with Agile delivery.
- Experience working in Financial Services (preferably Retail Banking) is ideal with payment experience.
- Good knowledge of bank applications architecture and integration.
- Has strong communication skills and is capable of influencing stakeholders to ensure optimal outcomes are achieved.
- Ability to operate on own initiative with a pro-active attitude.
- Ability to work effectively across both business and technology stakeholders at an executive level.
What's in it for you?
- Drop everything and learn with over 16,000 professional and personal development courses to choose from.
- Discounted ING Health Insurance.
- An additional Rest Day to support your wellbeing.
- An IMPACT Day to volunteer on approved sustainability activity.
About Us
At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you'd feel at home. We'd love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So, no agency introductions, please.)
Need more?
Contact Mia Annamalai at *************@ing.com. Application close date 19/04/24.
