It Manager/Operations Manager

Key Responsibilities:

• Formulate and articulate a compelling vision for client's IT function, fostering robust collaboration with key stakeholders across the organization.
• Develop and implement a comprehensive framework for IT budgeting, planning, and portfolio management, optimizing resource allocation and project prioritization.
• Strategically align IT projects with client’s organizational objectives, regulatory mandates, and customer-centric initiatives to drive sustainable growth and enhance client satisfaction.
• Direct and coordinate the execution of IT projects in accordance with client’s Technology Strategy and IT project roadmap, ensuring adherence to timelines and budgetary constraints.
• Recruit, mentor, and manage a high-performing IT team, empowering them to meet evolving business needs and excel in their respective roles.
• Safeguard the integrity and security of client’s technology infrastructure, encompassing hardware, software, networks, servers, and databases, through meticulous oversight and proactive risk mitigation strategies.
• Lead client’s technical support helpdesk, fostering a culture of responsiveness and accountability to swiftly address IT-related issues and minimize operational disruptions.
• Engage in regular dialogue with key stakeholders to assess the efficacy of client’s IT systems and services, identifying opportunities for enhancement and innovation.
• Oversee vendor management activities, encompassing sourcing, contract lifecycle management, and budgetary oversight, to optimize value delivery and mitigate risks.
• Monitor vendor performance against established SLAs, driving continuous improvement initiatives to uphold service excellence and operational efficiency.
• Spearhead RFI/RFP initiatives pertaining to critical sourcing partnerships, advocating for best-in-class solutions that align with client’s strategic imperatives.
• Serve as a passionate advocate for the IT function, articulating its value proposition and service capabilities to internal and external stakeholders alike.

 
Required Skills and Experience:

• Demonstrable expertise with a minimum of 4 years in a leadership capacity within IT solutions or a related domain.
• Proven track record of managing multifaceted IT operations within a dynamic organizational environment, leveraging technical acumen and strategic foresight to drive sustainable outcomes.
• Proficiency in devising and executing strategic initiatives to achieve organizational objectives, coupled with adept budget management skills.
• Extensive experience in vendor management, contract negotiation, and lifecycle management, with a keen focus on optimizing value and mitigating risks.
• Strong aptitude for fostering organizational change and navigating stakeholders through transformative initiatives.
• Hands-on experience in overseeing the implementation of business systems, along with adeptness in troubleshooting and issue resolution.
• Qualifications in program or project management would be advantageous.

About INGRITY:

We are a fast-growing, progressive Sydney-based data & analytics company. We service many large corporates and SMBs in the financial services sector, to derive value from data. At Ingrity, we are committed to building a diverse and inclusive workforce to deliver value to customers. As a value-driven organisation, we nurture and support our people by having a laser-sharp focus on skill and talent development, collaboration, and flexibility.