AddressABOUT YOU
Are you looking for an exciting career opportunity where you can make a real difference and contribute to a better future? Look no further than this full time IT Service Desk Analyst role with Catalyst Education! Become part of an organisation where you can contribute to a future where compassion thrives; where people support each other to connect, belong and feel valued at every stage of their lives.
ABOUT US
Catalyst Education is a leading Australian training provider with wholly owned subsidiary Registered Training Organisations (RTOs)Practical Outcomes and Selmar Institute of Education. With a strong sense of purpose and community connections, we are committed to promoting authenticity, providing you with opportunities for growth and professional development; coupled with a supportive environment where you are encouraged and trusted to work autonomously with guiding principles that support flexibility within your role.
Check us out on our website and our social media platforms.
OUR BENEFITS
We have an extensive suite of benefits, some of which are outlined below:
1. Career Pathways:
- Broaden your skills and grow your career through professional development opportunities.
- Full access to studying all our courses for free.
2. Extensive Retail Discount Benefits Programs:
- Access to over 3,000 outlets/opportunities for you to make the most of your Shopping Dollar.
- Access to Novated Lease: Find out how much you could save with a novated lease.
3. Your Health, Wellbeing & Safety is important to us:
- Employee Assistance Program (EAP): Offers support with mental, financial, physical, and emotional wellbeing. Additionally, more opportunities to make the most of your Shopping Dollar.
- In-house Mental Health & Wellbeing First Aider Officers: Offers in-house support with mental and emotional wellbeing.
- WHS Committee: Catalyst Education is committed to the safety, wellbeing and heath of all our employees.
- Culture & Wellbeing Group: Organises initiatives and events to promote our social purpose, support mental health and wellbeing, encourage healthier lifestyles, and embrace diversity.
4. Flexible work practices:
- We actively encourage work/life balance.
5. Facilities at Kings Business Park:
- Access to first class modern facilities including a gym, change room, bike storage and opportunities to enjoy FREE unique events.
THE OPPORTUNITY
The rewarding opportunity as an IT Service Desk Analyst will see you providing level 1 and 2 Service Desk services to both staff and learners across a wide variety of IT services including, but not limited to, desktop hardware, software, security access and learning management system, through both face to face and remote support.
You will also support the Head of IT to streamline operation of IT hardware and software aligned with the business objectives.
Join us and you will have the opportunity to:
- Work in an organisation with a true sense of purpose
- Work across the breadth of IT services with mentoring and support, offering opportunities for growth and professional development
- Work in an environment where you are encouraged and trusted to work autonomously with guiding principles that support flexibility in your job role
- Contribute to continuous improvement and actively engage in opportunities for innovation.
ESSENTIAL CRITERIA
To be successful in this role you will have:
Essential Qualifications
- Minimum of Certificate IV in IT
- Minimum of 1-2 years' experience in desktop support or equivalent Microsoft environment
Essential Skills
- Good knowledge of networking (WLAN, LAN and WAN)
- Experience working and troubleshooting in a Microsoft environment
- Experience with IT ticketing systems and asset management platform
- Experience in a Microsoft environment, particularly Microsoft 365
Personal Traits
- Customer focused
- Strong problem-solving skills
- Effective communication skills
- High attention to detail
- Self motivated
DIVERSITY & INCLUSION
Being You @ Catalyst Education
We lead with our values and enable our people to develop their potential, bring their full self to work and engage in a world of inclusion.
Catalyst Education is proud to have a team who are diverse in age, gender identity, sexual orientation, cultural backgrounds, and perspectives. Our collective differences make us stronger and enable us to innovate and serve our community.
Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
APPLY NOW
If you are ready to make your mark on this exciting role and contribute to a better future, click 'Apply' today to submit your application. All applications are treated with the strictest of confidence,
Applications close 14 June 2024 so don't miss out on this amazing opportunity!
