Company

Slater & Gordon LawyersSee more

addressAddressMelbourne, VIC
CategoryIT

Job description

Slater + Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.

Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including an extra week of annual leave, 18 weeks paid parental leave, extra-long service leave together with various ongoing learning and professional development opportunities.

Covered by our Enterprise Agreement, this position will also enjoy access to additional paid service leave, a confirmed 1 July salary increase, an annual wellness reimbursement, career development opportunities, and much more.

We are also pleased to let you know that Slater + Gordon were ranked in the Top 25 Attraction Firms in the annual Lawyers Weekly Legal Firm of Choice Survey for 2023-24.

Acknowledgement of Country

S+G acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.

Diversity + Inclusion 

S+G is committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. S+G is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process please let us know in your application.

What are we looking for?

This position oversees several key functions within the End User Support team that enable the delivery of a high-quality service to employees, and to ensure Service Support and Service Delivery processes are being followed to meet the business needs. This is a Permanent Full-Time opportunity based in our Melbourne office.

During a typical day, you can be expected to:

  • Communicate with users via phone, email, and face to face and support ticketing system (ServiceNow) to help resolve a technical issue.
  • Resolve level 1 tickets within our SLA period.
  • Escalate tickets as required.
  • Take phone calls, walk-ups, and portal tickets from our users with the aim of first-contact resolution.
  • Provide technical support and guidance to resolve user’s computer hardware and software problems.
  • Perform daily health checks of AV rooms, printers and WAPs.
  • Build new computers and maintain the IT stock on-site.
  • Assisting with IT projects by performing tasks and implementation.
  • Maintain and produce knowledge articles for collaboration and sharing with the team.
  • Other duties as required.
  • What will you bring?

    Our successful candidate will have the following:

  • Strong understanding of technical issue resolution workflow and systems.
  • The ability to troubleshoot and support a Windows environment, basic network, and Client Service
  • Strong communication skills, both written and verbal.
  • Exceptional focus on end user experience and service
  • Self-driven, competitive, and passionate about business development
  • Ability to interact in a professional manner and build relationships with a broad range of people.
  • What next?

    If you are interested in this opportunity, please apply directly to Slater + Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.

    Refer code: 2282186. Slater & Gordon Lawyers - The previous day - 2024-05-25 00:35

    Slater & Gordon Lawyers

    Melbourne, VIC
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