It Service Desk Analyst

The Company & Role

Having operated in Australia for almost a century, our client is a well-established and reputable brand in the country. With a widespread network of branches, they provide a diverse array of career opportunities, all while upholding their core value of prioritising staff development and customer satisfaction.

Missions:

• Foster collaboration to ensure top-notch end-user experiences and customer service.
• Efficiently manage incoming calls, emails, and tickets related to hardware/software issues.
• Handle a diverse range of tasks from installing and configuring hardware to providing training on software usage.
• Demonstrate expertise in administering various IT systems and software, optimising their effectiveness, including Windows OS, Active Directory, DNS, DHCP, SCCM, O365, Mimecast, Meraki, Teams, OneDrive, SharePoint, and Exchange.
• Contribute to long-term IT strategies, maintain thorough documentation, and fulfil additional responsibilities as needed.

Your Skills & Experience

• Minimum 3 years experience in Service Desk role.
• Strong verbal and written communication skills for remote end user support.
• Exceptional attention to detail and time management skills.
• Ability to independently prioritise tasks and exercise judgement within established procedures.
• Proficiency in Office 365, Windows, Networking, LANs, WANs, Internet, Intranet, security, and Wireless, as well as familiarity with network devices like routers, switches, access points, and cabling.

What's on offer?

• The flexibility to work and travel as necessary, and to work outside normal business hours is integral to this role.
• Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
• Able to work autonomously.

Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.

Job Ref number: 06810-0012946543-CV

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