AddressMetagenics is one of Australia and New Zealand’s leading natural medicine suppliers, with a portfolio of market leading brands including Ethical Nutrients, Metagenics, Inner Health and Endura. Our mission is clear - to help people lead happier, healthier lives through high-quality nutritional supplements. Additionally, we are proudly BCorp Certified - a demonstrated commitment to balancing people, planet and profit by meeting the highest global standards of social and environmental performance & legal accountability.
We are recruiting for a friendly and motivated permanent fulltime IT Service Desk Officer to join our IT team based at our ANZ Head Office in Northgate, Brisbane.
Reporting to the Global Infrastructure & Operations Manager, this key role to our business ensures the smooth operation of technology systems and provides excellent support to our employees. By delivering timely and quality resolutions to technology support requests, you will contribute to enhancing productivity and minimizing downtime through either resolution at Service Desk level, or timely intervention and escalation to our IT Specialists.
Key Responsibilities
- Provide timely Service Desk support to Metagenics employees, including email, office, operating systems, supporting hardware and peripherals during regular business hours between 8:00am and 5:00pm.
- Maintain User Accounts in Active Directory (On-prem and Azzure)
- Low level networking trouble shooting and documenting issues.
- Support internal users at our Northgate & Banyo facilities, throughout Australia, and Overseas.
- Assist in desktop application development and support including updating and patching existing products and installing new versions.
- Assist with implementation of upgrades to ERP system, freight systems, CRM and other company line of business applications.
- Other day-to-day tasks to assist Global Technology as required.
- Build new computers and devices to the Metagenics standard, attach to network and handover to staff members.
- Install new software to computers and devices.
Skills and experience
- Bachelors or diploma in computer system or equivalent work experience
- Highly developed analytical competency with the ability to develop logical solutions based on data
- Ability to communicate technical concepts to our customers.
Job benefits and perks
- Eligible to receive a Company Bonus paid once annually
- Heavily discounted product for yourself and family to purchase, with complimentary product available in the office
- Work from home up to two days per week, free onsite parking
- Access to Employee Assistance Program for yourself and family
- Access to Perkbox, an employee benefits and discounts provider of major brands, as well as onsite Yoga, Ping Pong and Art Classes.
You will need energy, motivation and a strong customer service ethos to be successful in this appointment, in return we will sharpen your Service Desk capability, and you can expect to enjoy a rewarding team and company culture with relevant recognition and development opportunities. United by purpose and our core values of Integrity, Authenticity, Respect, Diversity & Inclusion and Health & Happiness, we are a great place to work.
