AddressEveryone has a story. And here at Wesley Mission Queensland, we feel privileged to stand alongside the families, children, couples and seniors that we support each year. We’re an innovative and responsive not-for-profit community service provider, helping people across Queensland build stronger and more inclusive communities since 1907.
About the role:
The Service Desk & Field Officer is the primary point of contact for Wesley Mission Queensland staff requiring assistance with technology services. The role is responsible for providing Level 1 technical support for technology solutions, including client devices, user profile creations and changes, application installation requests, general user queries, telephony, and other systems. This role is primarily desk based with a portion of the time undertaking field-based support activities through a rostering system. The role will also participate in an after-hours support roster.
About you:
Essential:
- Demonstrated Service Desk experience within a diverse and de-centralised computing environment with multiple internal and external stakeholders.
- Demonstrated ability to think logically in response to queries raised.
- Excellent analytical and problem-solving skills.
- Demonstrated ability to adhere to deadlines, with the ability to prioritise and delegate as required Strong understanding of Service Management Frameworks, i.e., ITIL.
- Excellent verbal and written communication skills to ensure the provision of high-quality customer service to various stakeholders.
- Sound knowledge of Microsoft Office products.
- Experience in supporting Windows desktop environments.
- Current Driver’s Licence and willingness to drive in the course of work.
- Relevant probity checks required by legislation and WMQ policy.
- Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Policy throughout employment and prior to commencement.
Desirable:
Relevant Tertiary or Industry Certified qualification.
- Latest version of ITIL Foundation qualification.
- Active Directory.
- Microsoft Office 365 and Exchange.
Why WMQ?
Wesley Mission We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story.
We offer our team members:
- Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace!
- Access to salary packaging benefits that enable you to increase your take-home pay
- Discounted allied health services such as nutrition, physiotherapy, occupational therapy, and remedial massage
- Access to discounts on private health insurance, gym memberships and travel
WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.
Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives and WMQ Policy.
