AddressAbout us
National Jet Express acts as a critical link in the energy and resources sector, providing fly-in/fly-out (FIFO) services in support of mining, oil, and gas projects throughout Australia. We provide flexible, bespoke charter flights with a full range of service options to Australia’s city centers and regional destinations. We have been investing in the future of FIFO by progressively renewing our fleet with modern aircraft that provide greater flexibility of rosters, suitability for regional aerodromes, increased reliability, and low carbon emissions.
About the role
This position is located in Perth but plays an integral role within an Adelaide based IT team.
Key responsibilities:
- Provide Level 1/2 support to both local and remote customers, in this role you will be the primary point of contact.
- Deliver a high level of proactive and cooperative customer service
- Manage Service Desk queues, while accurately recording notes and interactions.
- Manage user accounts, including the Starters/Movers/Leavers process
- Troubleshoot, diagnose and resolve issues on a range of systems
- Work with third party hardware/software vendors to log and resolve issues
- Contribute and maintain internal knowledge base.
Experience required/desired:
- Experience working in an IT-related role minimum 2 years technical experience.
- Highly developed analytical and problem solving skills to identify issues and potential solutions
- Demonstrated supporting knowledge of End User Computer hardware including laptops, desktops, mobile devices, & printers
- Understanding and ability to demonstrate knowledge of Microsoft technologies such as Windows 10/11, Office 365, Outlook, Exchange, Teams, OneDrive, Terminal Services and Active Directory.
- Basic server management/troubleshooting experience
- Basic experience in management of iOS/Android devices via MDM solutions such as Intune and Airwatch
- Knowledge of basic networking such as TCP/IP, DHCP, DNS, Client based VPN’s and IP addressing/subnets.
- Experience in using call logging software.
- Experience in analysing/troubleshooting and supporting clients remotely via telephone and remote support tools.
- Basic experience troubleshooting and maintaining server hardware
- ITIL Knowledge
- A fundamental understanding of modern authentication technology such as SSO and MFA/2FA.
Personal attributes:
- Positive, proactive, and hard-working person with a can-do attitude
- High attention to detail
- Ability to work with limited supervision/direction
How to apply
If you are interested in this position, please apply with an updated resume outlining your experience relevant to the role and mandatory requirements.
