IT Services Team Leader

Fantastic opportunity to take on a leadership role on a significant ERP project for a local government.

IT Services Team Leader (Local Government)
This is a fantastic opportunity to take on a leadership role and contribute to a significant ERP project for a local government organization. The position is a short-term contract, with accommodation provided for the on-site role (approximately a 2-hour flight from Perth).
Overview:
We are seeking an experienced and dynamic IT Services Team Leader to join our organization on a short-term contract basis. This role is critical in ensuring the successful delivery of IT customer service during our upcoming Enterprise Resource Planning (ERP) project implementation.
Responsibilities:
Lead a team of 3 IT professionals, providing guidance, mentorship, and oversight to ensure efficient service delivery.
Collaborate with stakeholders across the organization to understand IT service requirements and ensure alignment with business objectives.
Develop and implement strategies to enhance IT customer service, improve processes, and drive continuous improvement.
Monitor service levels, identify areas for improvement, and implement corrective actions as needed.
Manage team workloads, prioritize tasks, and ensure timely resolution of IT service requests and incidents.
Contribute to the ERP project by providing technical expertise and ensuring seamless integration with existing IT systems.
Maintain up-to-date knowledge of industry best practices, trends, and emerging technologies in IT service management.
Ensure adherence to IT policies, procedures, and service level agreements (SLAs).
Coordinate with other IT teams and departments to facilitate effective collaboration and resource sharing.
Qualifications and Experience:
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
Minimum of 5 years of experience in IT service management, including experience in a Team Leadership role.
Strong understanding of ITIL (Information Technology Infrastructure Library) practices and service management frameworks.
Proven ability to lead and motivate teams, foster a collaborative environment, and drive performance.
Excellent problem-solving, analytical, and decision-making skills.
Outstanding communication and interpersonal skills
Experience in project management and familiarity with ERP systems would be an advantage.
Knowledge of local government operations and regulations is desirable.
If you are a dedicated IT professional with a passion for delivering exceptional customer service and experience in leading teams, we encourage you to apply for this exciting opportunity.
Apply now; Please can you complete this link;
https://lnkd.in/egwsKDcZ
https://lnkd.in/eYpTHUpf
Email CV: Kim@crgwa.com.au
If you complete the above links, I will then send a link for a 15 min telephone chat.
I regularly recruit numerous IT roles across Australia. If you are interested in hearing about opportunities then click the apply now button to be considered for multiple opportunities.
Individuals who are qualified and able to commit to the 3 Months site-based IT role in local government please use the above Links. We will consider interstate applicants.