Field Service Team Leader

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

St John WA is a well renowned not-for-profit organisation whose vision and purpose is to serve humanity and build resilient communities.

With over 130 years of experience, the culture at St John WA is underpinned by a strong team spirit, camaraderie and the collaboration of employees and volunteers working together to change lives, while creating a powerful sense of belonging, where our people want to work.

This combined with over 2800 permanent team members, 6000 volunteer team members and annual revenues of $500 million, makes St John WA the industry leader in the provision of pre-hospital care and related products in Western Australia. Each year we attend in excess of 275,000 people across the state, treat 350,000 patients at our primary health centres and teach over 330,000 people life-saving first aid skills.

A job to be proud of:

St John WA is seeking a motivated, organised and customer service focused, Field Service Team Leader to join our Training and Equipment Department. This role will report to the Retail Product Manager and be responsible for the coordination of the sales/Service Team ensuring efficient and effective services to clients.

To be successful in this role you will be an experienced Team Leader from a sales/service environment who is able to manage and measure your team’s effectiveness and build on their existing capabilities while meeting KPI’s and targets.

This opportunity is a permanent full time role working Monday to Friday, from our Belmont state office and with team members in the field/on road.

Some of the key responsibilities will include, but not limited to:

• Coach and mentor the team relating to Sales and Service of products
• Allocation of day-to-day duties/territories evenly throughout the team
• Monitor, analyse and identify trends and team performance and address skills gaps
• Provide internal and external support with regards to sales and service customer queries
• Manage staff rosters and leave while ensuring the Kit Servicing fleet is used and maintained to its full operational capacity at all times
• Assist Retail Product Manager with reporting and operational requirements as needed
• Development and continuous improvement of standard sales and service operating procedures
• Coordinate reporting requirements for clients as required
• Increase customer base by working with the Sales Team in generating leads and opportunities from the field
• Increase revenue through field servicing and client engagement via active promotion of the St John Safe program
• Involves some regional travel/stay as required.

Skills, experiences, and attributes required:

• Experience leading and developing sales/Service Teams
• Ability to support change management and implement strategies to ensure Targets /KPIs are exceeded.
• Strong customer service skills and ability to build positive relationships
• Demonstrated ability to organize and prioritize workload for excellent customer service
• Proficient in MS Office and corporate information systems.

What’s in it for you?

The successful candidate will be offered a career defining role in an interactive and supportive working environment within a positive and professional team, along with:

• Generous salary packaging options:
  • Up to $15,900 on a range of benefits such as mortgage, rent, or other everyday living expenses
  • Up to $2650 on meal entertainment, holiday accommodation and venue hire
• $550 Health and Wellness reimbursement
• 17.5% annual leave loading
• Corporate uniform
• Competitive remuneration package
• Free emergency ambulance cover and first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Passang Dema – Talent Sourcing Consultant on (08) 9334 1***.

Applications close on Sunday 12th May 2024 at 6PM

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John.

St John may begin the shortlisting process prior to the closing date.