It Support

Join a globally recognised education provider and join an existing tight knit IT team. This role is a mixture of IT Support and Data Analytics so is ideal for someone who is motivated and interested in a dual role.

Here's a breakdown of the key responsibilities and skills required for such a role:

Responsibilities:

1. Technical Support:

• Provide technical support to students, faculty, and staff for hardware, software, and network issues.
• Troubleshoot and resolve IT-related problems, including computer malfunctions, software issues, and network connectivity problems.
• Install, configure, and maintain computer systems, software applications, and peripherals.
• Perform routine maintenance tasks such as system updates, antivirus scans, and backups.

1. Data Analysis:

• Collect, clean, and analyse data related to student enrolment, academic performance, and other key metrics.
• Develop and maintain databases to store and organize educational data.
• Generate reports and visualizations to present data insights to stakeholders, such as administrators and faculty members.
• Identify trends and patterns in data to inform decision-making and improve educational outcomes.

1. System Administration:

• Manage user accounts, permissions, and access controls for various IT systems and applications.
• Monitor system performance and troubleshoot issues to ensure optimal uptime and functionality.
• Implement security measures to protect sensitive data and prevent unauthorized access.
• Coordinate with vendors and external service providers for software licensing, maintenance, and support.

Skills Required:

1. Technical Proficiency:

• Strong knowledge of computer hardware, operating systems (e.g., Windows, macOS, Google Suite, Linux), and productivity software (e.g., Microsoft Office suite).
• Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Experience with help desk ticketing systems and remote support tools.

• Proficiency in data analysis tools and languages such as Excel, SQL, Python, R, or Tableau.
• Ability to manipulate and analyse large datasets to extract meaningful insights.
• Understanding of statistical concepts and methods for data analysis.

• Strong troubleshooting skills and the ability to diagnose and resolve technical issues efficiently.
• Analytical mindset with a focus on identifying root causes and implementing effective solutions.
• Adaptability to learn new technologies and methodologies quickly.

• Excellent communication skills, both verbal and written, for interacting with diverse stakeholders.
• Ability to collaborate effectively with colleagues from different departments and levels of technical expertise.
• Customer service orientation with a commitment to providing prompt and courteous support.

Overall, a successful IT and Data Analyst Support role in an education provider setting requires a blend of technical expertise, data analysis skills, problem-solving abilities, and effective communication.

If you are a self-motivated individual with a passion for technology and a desire to work for a dynamic and growing global company, we want to hear from you!

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/sydney