It Support Engineer

Australian-owned and operated, we have more than 20 years of experience in delivering cutting-edge technology solutions in Artificial Intelligence, Simulation and Advanced Sensing.

Our expertise is unique, integrating science, technology, engineering and mathematics with deep experience in project delivery, from concept to research through to validation and implementation.

With our 160+ strong team of industry-leading experts, we have the scale and capability to deliver significant scientific and technological advancements and create real-world outcomes and improvements for our clients.

Join us as we embrace the unknown and deliver clever solutions together!

About the Role:

The IT Support Engineer will develop support procedures and strategies for systems, networks, operating systems and applications development. Ultimately, responsible for solving problems and providing technical expertise and direction in support of our system infrastructure and process improvements, and to diagnose and resolve complex system problems across the Aurizn Group.

The role will be critical in the support of Aurizn employees – supporting, identifying and resolving IT-related issues, system access and other technical operational activities, necessary for business continuity, improvement and maturity.

You will be responsible for:

• Providing technical support to all users.
• Assisting project teams with integration and migration works.
• Revising and improving support procedures to provide a better service to users.
• Maintaining self service knowledge base content.
• Assisting in regular infrastructure maintenance tasks.
• Maintaining strong relationships across Aurizn, to be able to respond to IT issues.
• Managing users in Microsoft platforms (Office 365 or Active Directory).
• Operating system troubleshooting (Microsoft Windows).

What you’ll need to succeed:

• Must be an Australian citizen and be eligible to hold an NV1 clearance.
• Proven work experience as a technical Support Engineer.
• Knowledge of Atlassian products (Confluence / Jira).
• Previous experience in implementing best practice for I.T. support.
• Experience with enterprise IT service requests and ticketing
• Knowledge of computer hardware and networking systems.
• Great interpersonal skills.
• Good time management skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.
• Ability to think critically.

What's in it for you?

At Aurizn, we strive to create an exceptional work environment that prioritises work-life balance and supports our employees at every stage of their lives. In addition to an attractive salary, we offer company-paid parental leave, flexible work arrangements, dedicated leave for significant life events like weddings, a vibrant social calendar, corporate discounts, and access to personal advisory services.

For more information about Aurizn and what we can offer you, please visit our website at www.aurizn.co.