It Support Manager

The Company

ABit Systems has been growing in the IT Sector for over 20 years with our primary focus being IT Managed Service Support.

Our company accommodates a diverse client base along with a variety of industry specific setups. 

Our software division also provides specialised bespoke software tailored towards our customers specific requirements.

We offer a close team of technical experts where your commitment and contributions will be recognised.

The Position

As the IT Support Manager at ABit Systems, you play a pivotal role in managing and overseeing our IT support operations. You are responsible for ensuring that our clients receive high-quality technical support while also leading and mentoring a team of IT support professionals.

The requirements for the role are:

• Good written and verbal English skills.
• Be an Australian Citizen or Permanent Resident.
• Have a current Australian Driver’s Licence.
• Being precise and reliable.
• Proven track record of Team Leadership.
• Being able to build rapport with our diverse clientele.
• Having a strong understanding of IT Support Operations.
• Experience with managing Staff Development.
• Understanding IT Security and Compliance.

This job will also involve:

• Managing the after-hours support and being available for urgent escalations during these hours.
• Administrative tasks as required.
• Keeping checklists up to date and enforce the usage.
• Making sure site-documentation is current and correct.
• Creating workflows.
• Management and Supervision over our existing and growing team of 10 Technicians.

Who should Apply?

• People who enjoy working within a friendly working environment.
• Those that love to learn new skills and enjoy helping others.
• Those wanting long term and stable employment.
• We encourage people from all backgrounds to apply.

Please provide a cover letter with your application and let us know a little bit about yourself.

We will not accept any application without cover letter or from anyone currently living overseas.

A full Job Description is available upon request. Please email our General Manager - Iwan Boskamp for a confidential discussion about this position or with any questions you might have. ****@abitsystems.com.au

ABit's Mission Statement:

At ABit Systems, our mission is to provide exceptional IT Managed Services through local resource. Our business prioritises reliability, consistency, customer focus, security, friendly and professional service, honesty, quality, and fairness. We are committed to delivering on our promises, ensuring consistency in our approach, and always putting our customers' needs first.

We understand the importance of IT security and integrate it into every aspect of our work, prioritising it over convenience.

We strive to provide friendly and professional service to all customers, treating them with courtesy and respect, even in challenging situations. We will liaise with 3rd parties when necessary or beneficial.

Honesty is a core value for us, as we believe in transparent communication and taking responsibility for our actions.

We are dedicated to delivering high-quality services applying best IT practices, and always going above and beyond to ensure customer satisfaction.

Whilst we aim to make a profit, we will never engage in price-gouging, always ensuring fair pricing and transparent invoicing. We will never recommend purchasing items or services which are not needed.

We believe in treating our staff well, promoting a discrimination-free workplace and fostering a culture of inclusivity, respect, and equal opportunities regardless of gender, race, or any other characteristics. We value the unique perspectives and contributions of each team member, recognising that their diverse experiences and backgrounds enrich our organisation. We encourage open communication, actively seek input from all staff members, and we acknowledge the significance of continuous training alongside creating a workplace environment that allows for moments of enjoyment and enthusiasm. These measures help empower our team to thrive and deliver the highest quality of service to our customers.

At ABit systems, we are driven by these principles to create long-lasting partnerships with our valued Customers, Suppliers and Employees. With a history spanning already over two decades, we are here to support our customers for the long run. We hope many of our business partners will walk with us.