Graduate / Level 1 It Support Engineer, It Managed Services

About the Role

This is an entry level graduate role perfect for those with new to the IT industry. The initial term of the role will be joining the network operations team to monitor, maintain, support and troubleshoot our IT Managed Services clients infrastructure and networks. Opportunities will be provided to the successful candidate to have access to appropriate training resources to gain industry qualifications

You will be reporting to a Technical Services Manager and liaising with the wider IT support team, who are all hugely customer relationship focused

It is essential that you have an understanding or working knowledge in the following:

1. Microsoft Windows 8/10/11 Support and Troubleshooting
2. MS Office 2016 / 2019
3. Knowledge of Windows Server, Active Directory and Microsoft Exchange
4. Microsoft 365 and Azure knowledge is highly regarded
5. Experience with a RMM tool (Solarwinds / Kaseya) is highly regarded
6. Experience with a PSA tool (Kaseya, Autotask, Solarwinds)
7. Setting up phone and video conference equipment
8. Experience in supporting mobile devices (smart phone, tablet)
9. Installing and configuring new hardware and software
10. ITIL v3 trained and certified will be an advantage
11. High level of communication skills is a must!
12. Excellent documentation skills
13. Willingness to learn. Ongoing personal development is essential
14. A hard working attitude and willing to go that extra mile for your team.
15. Provide the highest level of Customer Service to all levels of the business.
16. Must have a great hard working and positive attitude to work

Desired Qualifications

• Degree/Diploma in IT
• IT Industry Certification (Microsoft, Cisco, Fortinet etc)

Hours:

This is a full time position

Before applying please ensure:

• You must be either an Australian Permanent Resident or Citizen to apply for this role