It Support Manager

Join this passionate and fast paced team, providing IT solutions that break down challenges and add value to our business. This leadership role is pivotal to the team and our business, and would suit a confident, professional, and driven individual that thrives in new challenges. With a passion for building strong relationships, providing results and eager to share knowledge with the team you would have a focus on building the capability.

What you'll do:

• Take ownership and demonstrate accountability and integrity in all that you do, while providing a clear direction forward.
• Oversee a civerse team comprising both local and offshore members 
• Lead an ITIL approach to Service Support and Delivery.
• Take the initiative to cultivate connections with essential leaders and personnel.
• Develop processes and supporting documentation to drive a 1st touch closure environment
• Collaborate with Application Support teams for technical expertise and process improvements.
• Offer guidance and constructive feedback to enhance team performance levels.
• Serve as the escalation point for desktop/laptop support.
• Assist with backup procedures and general IT maintenance.
• Maintain IT asset inventory and update documentation.
• Facilitate communication with third-party vendors and help desk ticket management
• Prepare weekly reports to GM IT identifying major issues, developments and KPI tracking
• Managing the after-hours support and being available for urgent escalations during these hours

What you will have:

• Minimum of 3 years’ experience in a helpdesk support space with 2 years in a leadership space.
• Hold advanced working knowledge of desktop/laptop hardware, printers & peripherals including an advanced working knowledge of Windows and the MS Office suite.
• Expert knowledge of job ticketing and queue management systems
• Proven experience as a leader focused on collaboration, innovation and communication.
• Ability to effectively liaise with internal & external customers for all IT queries, via telephone, email and in person while building great relationships and demonstrating a high attention to detail.
• Excellent organisation & planning skills in managing a personal workload in a busy environment with conflicting demands.

What you will get: 

• Job security with opportunity to grow skills in a thriving Transport & Logistics business
• Convenient Eagle Farm location - only minutes from the motorway entrance with free parking available on site.
• Workplace Benefits Program providing discounts to many major retailers.
• Health Fund discounts for single or family cover.
• Free access to our Employee Assistance Program, Mental Wellbeing Program and Workplace Banking Program.
• Recognition programs where you are rewarded for your contribution to the business.

If you encompass the above attributes and feel this position is a good fit for you, the Followmont Team would love to hear from you!

Followmont Transport is a passionate family-owned business 100% dedicated to service and maintaining a hands-on relationship with customers, our people, and suppliers. If this opportunity sounds interesting and aligns with your values, please apply, or send your resume to ***********@followmont.com.au

Location: 45 Taylor Place, Eagle Farm, 4009