AddressIT Support Officer - $75k + super + NFP Benefits
Robert Half are exclusively partnered with a longstanding Not-For-Profit organisation working in the disability and aged care support sector. They are seeking a skilled IT Support Officer to act as the first point of contact for any on-site support issues and take escalations from their outsourced helpdesk. If you're looking to work in a fast-paced environment with a supportive team, this could be the perfect role for you.
Responsibilities:
- Respond to Service Desk tickets promptly, ensuring SLAs are met.
- Provide end-user support through various channels, including face-to-face and phone interactions.
- Maintain and enhance work instructions to facilitate application usage.
- Resolve internal support requests spanning Level 1, 2 & 3.
- Document issue resolutions for future reference.
- Collaborate with internal team members and external vendors for escalation when necessary.
Requirements
- Proven Service Desk Support Officer experience.
- Strong troubleshooting and communication skills.
- Positive attitude and inclusivity appreciation.
- Exceptional attention to detail and stakeholder engagement.
- Passion for excellent service and adaptability.
- Ability to communicate technical issues effectively.
Why Our Client:
Enjoy flexible hours, in-house training, and corporate discounts. Benefit from salary sacrificing and join a values-driven team. Progress your career while contributing to a greater mission.
If you're ready to bring your technical prowess and passion to a team creating real change, apply now! Join our client's group and empower individuals with disabilities.
To be considered for this role, you must be willing and able to obtain a yellow & blue card.
If Interested, please apply below or to ************@roberthalf.com.au.
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