AddressTentworld is looking for a talented and qualified IT Technical Support Officer to join our support team. Being the first line of support for our retail stores, headquarters and some external parties, you will need to have excellent interpersonal skills, good problem solving skills and the ability to develop good rapport quickly. In addition to having excellent organisational skills, you should also possess the ability to learn and familiarise yourself with various software.
Working from the Head Office in Toowoomba where some of our IT infrastructure and distribution centre is, this is a predominantly office based role. Typical office hours are 9am - 5pm with potential for some flexibility.
Why work at Tentworld?
Tentworld is the fastest growing, independent, family-owned, outdoor retail business.
Tentworld is a national retail chain with sixteen locations including a very successful online outlet. Being an independently owned, family managed business you can enjoy the pace of a big business but enjoy the additional challenges, support and opportunities that arise from a small business environment. We are passionate about providing quality gear, honest service, and competitive pricing. Tentworld has been family owned and operated since 1968.
Tentworld fosters a friendly work environment free from any kind of discrimination, that is both supportive and encouraging.
Benefits you will enjoy:
- Enjoy healthy discounts on the best camping gear. We use and love the gear we sell!
- We are a technology driven business, and love using great software. Some of the software you’ll get to experience includes SAP Business One (ERP), Korber (WMS), Google Workspace, Magenta Retail (POS), Adobe Commerce Cloud - Magento (ECOM), Fleetio (FMS) and others!.
- Direct input into the software we use, and the upgrade pathways we follow.
- Friendly and respectful teammates - with happy customers and pleasant experiences comes happy teammates.
- Fun and engaging environment - with such a diverse customer base, and the many holiday experiences our customers plan, no two customers are alike.
- We love new gear, and we pride ourselves on being able to offer our customers thousands of new items every year. We get excited about new gear, new product knowledge, and being able to offer those new products to our customers.
- We only stock the best camping gear in Australia selected by our very experienced camping specialist team. We are not franchised, and we are Australian owned and operated.
Tentworld team members are:
- Outdoor lovers, who are happiest when embracing the great outdoors.
- Experts, who love sharing their knowledge not only of product, but of how to get the most out of the outdoors.
- Recovering, maintaining and improving Tentworld IT infrastructure.
- Manning the Tentworld wide Helpdesk, providing support to staff across the organisation via phone, video, or face to face.
- Maintain the ICT platforms across the organisation, via assisting with installations, maintenance and upgrades as required.
- Liaising with external parties to organise and coordinate device repairs as required.
- Onboarding, updating and offboarding staff onto job appropriate ICT platforms
- Responding to any issues or complaints.
- Providing operational reports to senior management.
- Any other tasks as designated from time to time.
- Committed to the providing amazing, prompt support to all Tentworld stakeholders
- Proficient with troubleshooting across retail specific platforms, and regular software and hardware on required devices
- Experience with, and extensive knowledge required of spreadsheets and databasing
- Experience with WMS and POS systems highly favoured
- In-depth knowledge of the retail industry.
- Exceptional written and verbal communication skills
- Able to solve problems using initiative and logical thinking.
- Detail oriented, organised, driven, self-motivated, and proactive.
- Able to perform and deliver in a fast-paced environment.
Please note: Key Performance Indicators will be added at a future date.
