It Support Officer (Infrastructure) - Enterprise Technology Services - 963064

This is a Department built entirely for children and young people and their communities. Our ultimate goal is to work together to ensure that every child and young person in Tasmania is known, safe, well and learning.

The child is at the centre of everything we do and the way we do it.

The infrastructure team has focus areas of cloud platforms, server hardware, server operating systems, data platforms, management platforms and IT project assistance. The occupant is expected to undertake tasks associated with infrastructure including issue troubleshooting, request fulfilment, reporting and process improvement.

The successful applicant will be appointed to the Band 4 salary range and the occupant is expected to be responsible for:

• operating across a number of computing platforms, business and learning systems and server management
• conversing with senior technical specialists regarding area of responsibility
• lead clients in skill development and in identifying learning paths to build capacity in the effective use of information technology hardware, software (including business and learning applications)
• this may involve 1 to 1 or larger group (up to 10 staff) assistance where appropriate support materials are available and operating on a technician-to-technician and technician-to-client basis as required.

Period of Appointment

Ongoing - ASAP start date

73.5 hours per fortnight

Essential Requirements

The Registration to Work with Vulnerable People Act 2013 requires persons undertaking work in a regulated activity to be registered. A regulated activity is a child related service or activity defined in the Registration to Work with Vulnerable People Regulations 2014. This registration must remain current and valid at all times whilst employed in this role and the status of this may be checked at any time during employment.

• Current Tasmanian Registration to Work with Vulnerable People (Registration Status - Employment).

Desirable Requirements

Appropriate post-secondary qualification and/or industry experience relevant to the position.

At least two years’ experience in the delivery of ICT support and infrastructure services.

A current driver’s licence

Statement of Duties and a reference guide to assist with applying online can be found here:

Electronic submission of application is preferred, please click the blue 'Apply Now' button.

Applicants should forward/include:

• an up to date resume highlighting their knowledge, skills and experience
• the contact details of two current referees who can confirm work performance and their ability to perform the duties
• a response to the two questions in the attached FAQ document

Please note: The two questions outlined in the FAQ’s are linked back to the Selection Criteria listed in the Statement of Duties, therefore you are NOT required to address all selection criteria individually in your application.

All applicants are required to supply a valid email address with their application for the purposes of email communication.

The cost associated with obtaining a Tasmanian Registration to Work with Vulnerable People (Registration Status - Employment) is the responsibility of the individual.

Applications should be made via the Apply Now button and submitted online by 11.30pm AEDT on the advertised closing date.

Should you have any difficulties regarding applying for this vacancy online, please contact Department for Education, Children and Young People, HR Recruitment and Employment via phone +61 3 6165 6285 or email ***********@decyp.tas.gov.au.

Applicants needing more information are encouraged to request specific details of the vacancy from the Contact Person.

Name: Robyn Trdin
Title: Manager IT Infrastructure Services - Enterprise Technology Services
Phone: 03 6232 7***
Email: ***********@decyp.tas.gov.au