It Support Officer - I.t Support And Customer Engagement - 966744

This is a Department built entirely for children and young people and their communities. Our ultimate goal is to work together to ensure that every child and young person in Tasmania is known, safe, well and learning.

The child is at the centre of everything we do and the way we do it.

Duties

To undertake customer focused information and technology support services in one OR more of the following areas:
• technical support of IT infrastructure including desktop PC equipment and associated information technology peripherals, networking equipment, servers and cloud services;
• technical support of business applications software and development projects;
• client support including assisting clients in skill development and identifying learning paths to build capability in use of information technology toolsets including Microsoft software, line of business and learning applications; and
• provision of support, supervision and training for other IT support staff
As a member of the Information Technology and Services (ITS) Branch, you will provide service desk support for the Department’s ICT Enterprise Operating Environment that meets the Department’s business requirements together with working as part of the ITS Team undertaking day to day tasks to support the Department’s staff with a range of Information Technology systems

Period of Appointment

Ongoing - ASAP Start date

Hours per fortnight

73.5 hours per fortnight

Essential Requirements

The Registration to Work with Vulnerable People Act 2013 requires persons undertaking work in a regulated activity to be registered. A regulated activity is a child related service or activity defined in the Registration to Work with Vulnerable People Regulations 2014. This registration must remain current and valid at all times whilst employed in this role and the status of this may be checked at any time during employment.

• Current Tasmanian Registration to Work with Vulnerable People (Registration Status - Employment).

Desirable Requirements

• Appropriate post-secondary qualification and/or industry experience relevant to the position.

• At least two years’ experience in the delivery of ICT Support and infrastructure services.

• A current driver’s licence

Statement of Duties and a reference guide to assist with applying online can be found here:

Statement Of Duties (PDF)

IT Support officer - ICT1 - FAQ

Information for Applicants (PDF)

How to apply

Electronic submission of application is preferred, please click the blue 'Apply Now' button.

Applicants should forward/include:

• statements addressing the two questions in the IT Support officer - ICT1 - FAQ;
• a resume that contains relevant personal details and work history.

All applicants are required to supply a valid email address with their application for the purposes of email communication.

The cost associated with obtaining a Tasmanian Registration to Work with Vulnerable People (Registration Status - Employment) is the responsibility of the individual.

Applications should be made via the Apply Now button and submitted online by 11.30pm AEDT on the advertised closing date.

Should you have any difficulties regarding applying for this vacancy online, please contact Department for Education, Children and Young People, HR Recruitment and Employment via phone +61 3 6165 6285 or email recruitment@decyp.tas.gov.au.

Applicants needing more information are encouraged to request specific details of the vacancy from the Contact Person.

Name: Damon Kingshott
Title: Senior IT Support Officer
Phone: 03 6232 7423
Email: damon.kingshott@decyp.tas.gov.au