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Form of workIT Support Officer - Join Our Dynamic Team!
Are you ready to launch your career in the exciting field of IT? We are seeking a motivated individual to join our team as a full-time permanent IT Support Officer. As an IT Support Officer, you will play a crucial role in delivering exceptional end user and systems operations support to our esteemed clients. This is a fantastic opportunity to progress your IT journey in a culture that values growth and development. You will have the opportunity to choose permanent work location from three available sites: Laverton, Pakenham, or Sunshine.
Responsibilities:
Provide end user and desktop support through various channels including phone calls, emails, and in-person interactions.
Offer outstanding customer service by assisting users with IT hardware, software, and equipment-related issues and queries.
Perform technical troubleshooting and problem resolution to ensure smooth operations.
Undertake network and administrative tasks such as upgrades, rollouts, documentation, and office move.
Implement incident management practices based on ITIL framework, including root cause analysis and continuous improvement.
Requirements:
Strong customer service skills to deliver high-quality support.
A passion for IT and a willingness to learn and grow in the field.
Exposure to Windows 10/11, MS Office 365, MS Exchange 2016, Azure AD, Linux Domain and MS Teams is desirable but not essential.
Eagerness for technical troubleshooting and problem-solving.
Ability to thrive in a busy, fast-paced environment, prioritize tasks, and remain calm under pressure.
Possess a technical mindset with strong analytical and problem-solving abilities.
Excellent teamwork and interpersonal skills. Successful candidate will complete a police background check, a pre-employment health screening and require providing proof of right to work in Australia.
Your Development:
At Kanji IT, we prioritize the growth and development of our employees. Joining our team means gaining access to unparalleled learning and development opportunities. We will challenge, support, and guide you as you embark on your professional journey, and we are committed to helping you achieve your goals and aspirations.
How to Apply:
Are you ready to take the next step in your IT career? We would love to hear from you! Click "Apply Now" to submit your application and join our dynamic team.
As there are many roles available, if you are proactive, looking for a challenge and are a team player, then please send your resume.
Successful candidates will require:
- Proof of the ability to work in Australia
- To complete an Employment Police Check
- To complete a pre-employment Medical
- Provide proof of vaccination against COIVD-19
- Valid driver's license and access to car
