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Form of workEstablished in 2007 Radlink Communications is a leading Australian technology integrator, with a strong national presence. We specialise in the design, build, delivery, installation, support and service of practical and effective technology solutions to meet our clients’ needs.
About the roleWe are seeking an IT Support Officer Level 2/3 to join our team in either Brisbane Queensland, Melbourne Victoria, or Adelaide South Australia. In this role, you'll play a key part in supporting internal information technology systems and users, ensuring the reliability and effectiveness of our technology platforms across national teams. Some of your responsibilities will include:
- Install and configure computer hardware, software, systems, printers, and scanners
- Monitor and maintain computer systems and networks, addressing service issues promptly
- Provide technical support to the company, both in-person and remotely
- Set up accounts for new users, manage equipment repairs, and maintain desktops according to standards
- Safeguard information system assets by identifying and resolving security issues
- Configure user access, recognise abnormalities, and report security concerns
- Collaborate with IT Infrastructure and Network administrators to support network equipment
- Arrange upgrades for workstations/laptops and investigate faults in the network/systems
- Report network/system status to stakeholders and keep users informed
- Possibility of some on-call work where required.
To be successful in this position, we are seeking candidates who can bring the following skills and experience to the role:
- Relevant tertiary qualifications are desirable
- At least 3 years’ experience delivering IT support services for a national, multi-project organisation
- Knowledge and experience with one or more of the following applications suites below:
- Active Directory/Microsoft 365 User Administration
- Azure Service’s including Endpoint Management, formerly InTunes, (application packaging, Image management, etc)
- Exchange User administration
- SharePoint
- Knowledge Windows 10/11 Standard Operation Environments (SOE) policies and deployment methods
- Experience supporting and maintaining a wide variety 3rd party applications for the windows operation system
- Entitled to work in Australia.
Our employees enjoy a range of benefits including:
- Competitive salary, paid weekly
- Training and Development opportunities
- Flexible work arrangements
- Salary Sacrifice arrangements (Salary Sacrificing Superannuation and Novated Leasing)
- Sickness & Accident Insurance
- Paid Parental Leave Policy for eligible employees
- Complimentary Employee Assistance Program
- RDO’s may be accrued when working metro
- Employee Referral Bonus.
We recognise the importance of having a diverse workforce and encourage candidates from all backgrounds including First Nations People, people with differing abilities and LGBTIQ+ to apply.
