It Support Officer

We are looking for an experienced IT Support Officer Our IT team is a high achieving team who pride themselves on the customer experience and high level of expert knowledge that they offer our wider Workforce through our Information Technology services. Key Accountabilities: Deliver first-point of contact IT helpdesk support in accordance with agreed service levels and response times.

Participating in problem-solving and incident resolution by identifying, diagnosing, classifying, and resolving technology incidents, developing solutions for problems as they occur and anticipate future staff needs regarding IT systems Support the team by analysing and resolving user issues understanding when to escalate issues to other team members or vendors and other support duties that may be required Accurate and efficient data input and records management using a range of Council data capture devices and systems in accordance with relevant policies, procedures and legislation Continuous monitoring of systems, software and network, identifying issues or potential issues that…

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