It Support Officer - West

Welcome to St John of God Health CareSt John of God Health Care is one of the largest private providers of health care services in Australia, employing more than 16,000 employees (caregivers). We operate 27 hospitals and services comprising more than 3,500 hospital beds, including home nursing, disability services and social outreach programs. As a Catholic, not-for-profit group, we invest all profits to the communities we serve by updating and expanding our facilities and technology; expanding existing services and developing and acquiring new services; and providing Social Outreach services to people experiencing disadvantage to improve health and wellbeing.Your role at St John of God Health CareYou will be responsible for the provision of technical support and advice to caregivers across SJGHC platforms and technologies. Reporting and resolving service Incidents and Requests in a prompt, professional and effective manner.The PositionProviding support for desktops, laptops, MACs, printers, mobile devices including phone and tablets, peripherals, network and other hardware support where necessary, or escalate to 3rd party hardware supportInstalling and configure hardware and software to endorsed operating environment standards.Investigating, correcting and documenting resolution to hardware and software issues experienced by the computer users.Developing and maintaining documented procedures and/or help/reference notes.Conducting preventative maintenance procedures as scheduled in the department's Operational Plan.Assisting the team lead in investigating feasible hardware and software solutions to meet specific business needs.Liaising with external contractors, vendors and repair companies.Maintaining a good knowledge of current and new technology developments and trends especially those relevant to the health care environment.Contributing to the policy, procedure and capacity planning activities conducted by the hospital and the St John of God Health Care SystemProviding on-call emergency support for production systems in a 24*7 environment.Supporting the configure applications and infrastructure devices to support D&T policy and functions.You will have experience working in a customer service environment, and be a motivated self starter with a proven commitment to quality client service. You will possess effective problem solving and resolution skills, the ability to lift computer equipment along with a positive and adaptable attitude with a desire to progress their career. To be successful you will have the ability to to work a rotating on-call roster (24 hours) including weekends and public holidays. This position will be based from our Subiaco, Murdoch, and Midland hospitals.It is highly desirable if you hold ITIL Foundation certification or Customer Service training.Above all, people will be at the core of everything you do committing to and supporting our Mission and Values. We can offer youSalary $73,804 to $79,469 plus 11% SuperannuationPermanent fulltime position working 76 hours a fortnightSalary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as: Novated leasingwork related expensesself-education andadditional superannuationA healthy work-life balance through flexible work options, additional purchased leave and well-being programsEmployee discount on St John of God Hospital & Medical Services and Private Health InsuranceEmployee support through our dedicated free Employee Assistance Program (EAP)Access to a range of Lifestyle, Health & Wellbeing rewards and discountsSt John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.For enquiries contact Leanne Troeth, IT Support Manager on (03) 5342 6661 Applications Close 17 March 2024