AddressAbout the business
CT Group Solutions was founded with a vision to provide world-class, superior quality, Information Technology services to businesses Australia-wide. Our growing client base has come to trust and value our expertise, professionalism and tailored service approach.
We have worked hard to create a company that can set the standard for service delivery whilst providing a fulfilling and enjoyable environment for all of our team and have been recognised for this by Great Places to Work: https://greatplacetowork.com.au/gptwcertified/ct-group-solutions/
About the role
Following an internal promotion of one of our existing team members, we are excited to welcome an experienced and motivated Level 3 Support Engineer to our team. This full-time role will be a hybrid working from home and office where you will provide a mix of remote support to our clients nationwide and occasional on-site support to our WA-based clients.
The role offers a diverse workload servicing a range of professional service clients, working with a multitude of technologies, ensuring that no two days are the same. This role will suit an efficient, customer-focused engineer looking to grow with us as we expand our national presence.
Responsibilities:
- Operational support of customer infrastructure. Entailing incident resolution, change management, and upgrades/improvements
- Acting as an escalation point for the service desk engineers within your team on complex support cases
- Standard 3rd level support, both remotely and occasionally onsite
- Identify inefficient processes and suggesting improvements for greater efficiency
- Awareness of customer incident trends & developments
- Ensure that skills and product knowledge are always across the latest developments in our field
- Mentoring of junior staff
Benefits and perks
- A great working environment with a high performing team
- Bonuses on offer for high performing team members
- 360 degree recognition and rewards platform
- A workplace that places value on attitude and initiative, providing opportunities for progression for individuals that put in the effort
- Working from home arrangements
- A great opportunity to travel, with occasional overseas work trips
- A vibrant social network
Skills and experience
- A minimum of 2 years' experience in a Senior Support Role
- A minimum of 2 years in a Managed Service Provider environment
- Proficient in the following technologies:
- Microsoft Windows Server and desktop operating systems
- Microsoft Active Directory, Exchange, RDS
- Office 365 and Azure AD
- Networking and firewalls
- Enterprise storage devices
- VOIP Telephony (3CX preferable)
- Backup and Recovery
- Virtualisation (ESXi preferable)
- RMM Technologies
- Experience using ticketing Systems
- Strong verbal and written communication skills and professionally presented
- Customer-centric approach
- Excellent time management
- Have the ability to work and perform under pressure in time-critical scenarios
- Hold current C class drivers license and own car
If you believe you have what it takes to make this rare opportunity a success, click "Apply for this job" and attach your CV and Cover Letter.
