It Support Specialist

IT SUPPORT SPECIALIST

We're growing and looking for a highly skilled, self-motivated IT Specialist located in Sydney and based in our Sydney, Mascot office to provide direct support to the APAC regional team. 

What is in this for you:

You offer experience and are considered by others as flexible, driven, approachable and energetic candidate ….in return we are prepared to offer you a highly competitive salary package including ….

• A competitive salary package
• A supportive, inclusive, and dynamic team environment
• Training and development opportunities to support your chosen career path
• Opportunity to work in partnership with our leading commercial international airline clients
• Savings through hotel discounts with our selected international hotel partners
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals all aspects of life – physical, mental, social and financial
• Flexible working arrangements (hybrid role – split between working from home and the office)

Who We Are 

API is the global leader for crew accommodation solutions, and we are also changing the way airlines manage passenger disruptions. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our customers a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology and solutions to our clients then API may be a great fit for you!

What our clients are saying 

“We have watched them become a technology leader in the last decade” 

“They feel like part of the family”

“API over the years has always been there to support us”

About the Role:

This role includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs as requested. Specifically you would maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals for the APAC regional team. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure that all computers and networks in the APAC region operate efficiently with high uptime. 

Position Type and Expected Hours of Work
Full time, Monday through Friday, normal core business hours (8:30am-5pm) and as needed on nights and weekends.

Required Skills, Education and Experience

• 3+ years of progressive, hands-on experience providing desktop support troubleshooting basic technology issues.
• Strong familiarity with the administration of the Office 365 suite.
• Tech savvy with working knowledge of office automation products and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Working knowledge of a range of diagnostic utilities to help resolve technical problems.
• Ability to perform remote troubleshooting and provide clear instructions.
• Solid knowledge of Windows 10 Professional. 
• Knowledge of network security practices and anti-virus programs.
• Knowledge of software distribution and patch management.
• Excellent communication skills. Strong written, documentation and verbal skills.
• Must work well in a team environment as well as independently in a fast-paced growing environment.
• Well organized and able to resolve issues in a timely manner.
• Customer-oriented and cool-tempered.
• Excellent problem-solving and multitasking skills.
• Fluent English
• Comp TIA, A+ Computer Specialist Certification (Preferred not required).
• Experience with Virtual Desktop a plus. 

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Ready to Apply?

Your career path is only limited by your imagination, but you better hurry, because we are in the fast lane looking for runners. If this sounds like the position for you, or anyone you know, please submit your application to Seek.