AddressThe Role:
This positions core competencies encompass the following:
Business Improvement
- Analyses performance and availability of the business's IT systems and services, identifies problem areas; proposes and implements solutions to enhance these IT systems and services
- Ensures knowledge sharing is embraced and practiced within the team.
- Keeps abreast of computing trends and technologies, particularly in regard to Windows Server and Unix Server operating systems and associated services.
Operational Effectiveness
- Manages own performance whilst ensuring that the services provided are as per requirements.
- Contributes towards the review of working practices, system improvements and guidance documents.
- Contributes to the preparation, testing and improvement of continuity plans.
- Day to day systems administration, ensuring even work allocation and balancing workloads, and meeting work practice and performance management requirements.
- Supervises and coordinates the installation, maintenance and technical support of Unix and Windows server hardware and software, and monitors and ensures the availability, performance and capacity of these servers.
- Ensures server management and support documentation is created for new servers and kept up-to-date for existing servers.
Service Delivery
- Works in accordance with Service Level Agreements and Operational Level Agreements.
- Develops and sustains strong effective working relationships with colleagues, customers and clients.
- Ensures customer service delivery is performed according to the set ITIL framework, and documentation and administrative processes are kept to the targeted standards.
- Manages customer relations with clients involving server access, usage, availability and performance.
- As the subject matter expert, provides leadership, guidance and expertise to a range of internal and external stakeholders.
Required Knowledge & Experience:
- The design, installation, administration and problem resolution of relevant server, information security, operating system and personal computer technologies.
- Detailed problem analysis and support in server administration.
- Modern hardware and software standards.
- Current data security standards and practices.
- Installation and management of a virtualised server environment.
- Client service delivery and practices within an ITIL service delivery framework.
If this position is of interest to you, please apply or contact *************@randstaddigital.com.au
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
