It Systems Engineer

Pathfinder Recruitment is excited to bring market a client facing support role with a dynamic leader in technology solutions. This role combines managed services technical account consulting with IT Systems Engineer responsibilities. You'll be instrumental in providing Level 2/3 IT support and aligning IT with business goals. This role entails delivering technical support, managing client relationships, and ensuring seamless IT operations. 

Key Responsibilities: 

• Serve as a trusted advisor, aligning IT with clients' objectives, and identifying improvement opportunities. 
• Provide Level 2/3 IT support, resolving technical issues to enhance performance and user satisfaction. 
• Collaborate with clients to understand their needs, customize solutions, and maintain smooth IT operations. 
• Configure and maintain IT systems, following industry standards and best practices. 
• Maintain accurate documentation of customer configurations and provide timely reports on service performance. 
• Address after-hours support calls as needed to resolve critical IT issues. 
• Work closely with cross functional teams to assess clients' situations and offer insights and recommendations. 
• Monitor IT systems performance, identify potential threats, and implement security measures. 
• Provide front-line support for technology-related issues, ensuring high client satisfaction. 

Key Requirements: 

• Proven experience in Managed Services Technical Account Consultant or similar roles. 
• Strong knowledge of IT systems, networks, and software, with hands-on IT support experience. 
• Excellent communication skills for effective collaboration with clients and internal teams. 
• Relevant certifications demonstrating technical proficiency (CompTIA A+, Microsoft, Cisco, etc.). 
• Strong documentation skills and attention to detail. 
• Proactive mindset with a focus on improvement and growth. 
• Ability to provide front-line support and timely resolution for technology-related issues. 

Benefits: 

• Ongoing professional development and training opportunities. 
• Collaborative and inclusive work environment fostering creativity and teamwork. 
• Flexible policies promoting work-life balance. 
• Opportunity to work with cutting-edge technologies and industry-leading clients. 

Ready to learn more? 

Please Apply for this job and we will be in touch with everything you need to know. Looking forward to hearing from you.