It Systems Manager

Welcome to the inspiring world of ROR Group, where brilliance thrives through unity. We are a driven powerhouse where we embody our tagline, "United Brilliance", by synergising the resources and expertise of our subsidiary companies, crafting brilliant solutions for lifestyle system integration, industrial automation, bespoke digital experiences, green technologies, software development, AI, creative design, digital media and marketing.

ROR Group's vision revolves around uniting brilliance to foster innovation and drive excellence. Every step we take, every venture we pursue, is infused with the collective brilliance of our subsidiaries. 

Our team’s combined experiences, unique viewpoints, and innovative minds provide us with the ability to evolve our solutions. Through our United Brilliance, we solve big problems by thinking laterally to deliver unmatched value to our clients.

COMPANY CULTURE AND VALUES

• Continuous Improvement - we are only as good as our last project, and we strive to deliver the highest standards of quality, performance and innovation in every aspect of our operations.
• Passion - our commitment to remain at the forefront of our industry fuels our inspiration, creativity and drives us to go above and beyond. We strive for excellence in every task we undertake. 
• Company Vision and Future Outlook - despite our decade-long establishment, recent investments have sparked a transformative journey for our business. We are on the brink of a complete rebrand, with an imminent launch of a new website. Additionally, we've made significant strides by investing in luxurious group headquarters, providing our team with amazing facilities and equipment. From a fully equipped on-site gymnasium, sauna and numerous breakout areas, our spaces are designed to support, drive and inspire success. 
• Family - we work hard to ensure our team feels valued, respected and connected and this culture encourages open communication, collaboration and trust among team members.
• Accountability - is a core value and fundamental within our organisation and this ensures transparency, integrity and trust amongst team members and importantly, our customers.

About You

We are looking for someone who would consider themselves an expert in general business IT, Networking, Cybersecurity, and is also keen to think outside the box and can work with a high-tech company that likes to push the boundaries of technology. You will be someone who loves to continually learn about new solutions and stay up to date on the latest advancements in the industry. 

We need someone to embed themselves within the organisation to fully understand the needs of all our business entities and employees in order to design, recommend, and maintain suitable solutions that can provide a high level of security and reliability.While IT Systems Manager would be your primary role, there would also be a requirement to be involved in some of our projects from time to time if your expertise is required. There would also be a requirement to manage future staff or 3rd party service providers to assist you where and when required. Particularly for the first 6-12 months of the role where we engage 3rd parties to provide security audits and utilise their resources to assist with migrations and other disruptive projects.

This role does require both managerial and hands-on duties. You will need to be comfortable both at a strategy/design/configuration level, along with physically working with hardware whether it be maintaining a server or laptop, installing a network switch, etc. Remuneration will be dependent on experience and discussed further during an interview. Given the level of access to our systems and data that this role requires, trust will be a crucial component of the successful applicant, as such thorough background checks will be required, along with entering a Code of Ethics agreement.

Duties will include (but not be limited to):

Network Management:

• Design, implement, and maintain the company's network infrastructure, including routers, switches, firewalls, and wireless access points.
• Monitor network performance for stability and security.
• Troubleshoot network issues and resolve connectivity problems.
• System Administration:
• Manage company servers and workstations, including operating system updates, software installation, and configuration.
• Implement and maintain backup and disaster recovery solutions.
• Monitor system performance and troubleshoot hardware and software issues.

Desktop Support:

• Provide technical support to employees for their computers, mobile devices, and other IT equipment.
• Install and configure software applications.
• Assist with password resets and other user issues.

Security:

• Implement and maintain security measures to protect the company's IT infrastructure and data from cyberattacks.
• Manage user access controls and permissions.
• Educate employees on cybersecurity best practices.

Vendor Management:

• Research and evaluate third-party IT support providers for specific needs (e.g., cybersecurity audits, cloud solutions).
• Manage relationships with chosen vendors and ensure they meet service level agreements.
• Oversee vendor invoices and payments.

Budgeting and Procurement:

• Develop and manage the IT budget, including hardware, software, and service costs.
• Research and procure IT equipment and services, ensuring best value for money.

Project Management:

• Plan and execute small-scale IT projects, such as system upgrades or new software implementations.
• Monitor project progress and manage risks.
• Report on project outcomes to management.

Additional Responsibilities:

• Stay up-to-date on the latest IT trends and technologies.
• Develop and maintain documentation for IT systems and processes.
• Communicate effectively with all levels of the organization about IT issues and initiatives.
• Be proactive in identifying and mitigating potential IT risks.

Skills & Experience

Technical Skills:

• Strong understanding of networking principles and technologies (e.g., TCP/IP, DNS, routing, switching).
• Experience with various operating systems (Windows, Linux, macOS).
• Proficiency in server administration and maintenance.
• Ability to troubleshoot hardware and software issues.
• Experience with security best practices and tools.
• Expert knowledge of Google GSuite, 
• Expert knowledge of Microsoft Cloud services (M365, etc)
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols 

Experience:

• Minimum of 3-5 years of experience in a hands-on IT role.
• Experience working in a similar sized business environment is highly preferred.
• Experience managing all aspects of IT infrastructure and support for a small team or department would be a plus.

Additional Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and take ownership of projects.
• Ability to prioritize tasks and manage time effectively.
• Adaptability and willingness to learn new technologies.
• Strong customer service skills.

Additionally:

• ACS Membership or CISSP certification 
• Familiarity with Essential Eight Security Guidelines

Why Join Us?

• Competitive compensation package.
• Dynamic growth trajectory offering a myriad of opportunities for career advancement and continuous professional development.
• Join a team of top-tier performers and collaborate with other highly driven and motivated individuals who embody excellence.
• Ongoing mentorship, comprehensive training programs, and engaging team-building activities to support your success and personal growth.
• Enjoy team lunches, company events and team building activities.

Despite our decade-long establishment, recent investments have sparked a transformative journey for our business and we're seeking individuals ready to join us on our exciting journey of expansive growth.

We have just completed a rebrand. Additionally, we've invested significantly in luxurious group headquarters, providing our team with amazing facilities and equipment; including a fully equipped onsite gymnasium, sauna and numerous breakout areas. Our group HQ and spaces are designed to support, drive and inspire success. 

If you see yourself in this position and are eager and ready for a thrilling new opportunity to propel your career forward, we invite you to reach out to us today.

Application Requirements

Please include a cover letter with your application.