It Technical Support Assistant – Team Player

SMRT Systems is fast growing International Kiosk & Payment Solutions provider located in Melbourne’s inner eastern suburbs. We are seeking an IT Technical Support Assistant and service technician to join the technical staff.  You’ll be a Team Player and be given full training and support for all aspects of the role to become an integral part of SMRT Systems.

Reporting you your technical lead your main focus is assist in solution preparation and pre-deployment setup and testing; Set-up and testing of kiosk payment systems along with diagnosis and repair when required.  You will also assist in the warehouse management including receiving and dispatch of goods, stock allocations for up coming projects and installations.

This is an office / technical department role with some opportunities for local or interstate travel when required.  You will have plenty of opportunities to grow and advance in the role, well remunerated, and be provided with all the tools required for the position.

Duties & Responsibilities:
• Assembly / setup of Kiosk hardware and other IT systems as required
• Assist with stock management: stocktaking, dispatching, receiving, etc.
• Maintain, repair, upgrade, and deploy internal and client IT systems
• Perform troubleshooting activities 
• Create and maintain records for system maintenance and repairs
• Train and collaborate with other team members

Requirements:
• Proven work experience in IT support or IT technician role
• In-depth knowledge of IT hardware including embedded PC systems, integrated PCs, notebooks, & desktop hardware
• Sound knowledge of general networking including LAN/WAN, WiFi, and other wireless communication technologies
• Must have strong time management skills and work productively with minimal supervision
• Eagerness to learn
• Strong interpersonal and communication skills
• Ability to explain technical problems in layman's terms
• Critical thinker – Problem solver
• Full Drivers License & own vehicle is an advantage 
• Experience with electronic payment systems, coin operated vending systems, and or dry cleaning / laundry systems & operations  is an advantage