It Technical Support Officer

We’re growing and looking for a fantastic person to join our support team. Whether you're early on in your career or have plenty of experience under your belt, we'd love to hear from you. The salary will depend on the level at which you join us.

Here's why you should consider being a part of our journey to develop and support best-in-class retail software:

• Fuel your passion: Your love for technology and your desire to help others will find a perfect home here. 
• Exercise your brain: You’ll be demonstrating expertise and creativity every day, delivering our product to customers.
• Every day is an adventure: Every day there’s a new question to answer, a new problem to solve, and there’s always something interesting to do.

With our small business expanding and we need smart and enthusiastic people to help build something bigger than themselves. You’ll have lots of opportunity to try new things and shape a bright future together.

INTERESTED? PLEASE SEND YOUR RESUME AND THE AUDIO FILE WE’VE ASKED FOR. IT’LL BE HARD TO STAND OUT IF YOU DON’T.

About Us

At Univex we're dedicated to simplifying operations for retailers across Australia and New Zealand. For over 40 years, our Australian-owned group has developed innovative software solutions—from POS systems to e-commerce—that enhance daily operations and foster growth. What sets us apart is our exceptional customer service; we're responsive, approachable, and focused on delivering lasting value. At Univex, we provide tools that not only streamlines customer processes but also equip businesses with data-driven insights to make informed decisions, ensuring a smooth and efficient management of your retail challenges. 

The culture we are encouraging at Univex has three key dimensions:

• Keep it real and respectful: Treat everyone like they matter – because they do
• Sharing is in our DNA: Keep a record so the next person in line gets a head start
• Learn, Adapt, and Overcome: We’re always ready to learn something that’ll make tomorrow a bit brighter than today

We hope you share these values and are keen to continue making this a great place to work.

The Opportunity

Working in customer service your primary focus is to look after existing customers and onboard new ones. Day to day you’ll be taking a relatively small number of phone calls and answering emails. There is a wide diversity of questions asked from hardware faults, to understanding features in our software, or constructing a custom report or data extract for them. Your work will help make life easier for our amazing customers and let them focus on the things that matter.

What we're looking for

You need the legal right to live and work in Australia. (Sorry - it is what it is.)

You’ll need to be able to express ideas, concepts, and instructions both in writing and verbally. You’ll have a good attention to detail and be able to follow processes. And you’ll need to have a passion about working with technology and helping others get more out of it. 

Why we hope you’ll love working for us:

• We are a small business: Your work directly impacts our success and our customers' success. Your role and results matter. They will be acknowledged and appreciated. 
• Diverse tasks: Every day you are learning and problem-solving, providing ongoing growth and personal development.
• Awesome customers: Who are more like partners: friendly, loyal, patient, kind, and highly value the relationship.
• Inviting workplace: Easy access to supportive staff, bright office space, fast technology, team lunches, and regular celebratory and social gatherings. Our fluffy office dog also loves attention.

Why we fear you might not:

• We are a small business: You’ll ride the ups and downs of a small businesses’ growth. Also, there is nowhere to hide with both colleagues and customers relying on you to be present and engaged. 
• Changing priorities: Some days get unexpectedly busy and you’ll need to be able to handle 5 or more open support tickets, maintaining communication with customers, and re-prioritise work on the fly.
• Retail is a 7-day business: Weekend calls are rare, but our 7-day phone support is key to our success. Occasionally you will need to be on-call for a Saturday or Sunday, 9-5, and you will be suitably compensated for doing so.
• Diverse tasks: Every day you are learning and problem-solving. This is not a job where you will be able to run on autopilot.
• We aren’t 100% remote: We need you to start in our office to learn our software and observe first-hand the high level of support we are renowned for. This gives you the best possible opportunity to succeed in this role.
• Expect feedback: We expect you to challenge & be challenged.  And that’s just not for everyone!

How to apply:

Please apply via Seek with your resume. A cover letter is not required. However, we do want to hear from you and how well you can verbally express an idea. 

Send us an audio file that is up to 60 seconds long. Tell us about what interests you about this job, what you can bring to it, and tell us about any other business skills you are proud of such as programming, project management, marketing, sales, etc. If you can’t upload this file to Seek then send it to jobs@univex.com and we’ll link it to your resume.

We are going to be moving quickly on this hire. Please don’t wait for the perfect moment to apply.

What else to expect from the application process?

• We will send you more information about the role, a job description, and information about how your performance will be measured
• We’ll get on the phone with you and get to know you better
• There will be various (and very short) assessments such as typing speed, DISC profile, and other metrics to help us understand where your strengths are
• There will be at least one in-person interview at our office in Bayswater where you get to meet the team and get a good feel for what we do and how we do it
• There may be a visit to a customer together so you can see our software in action
• And finally we will provide an offer and soon after we hope to have you on board!

Applications Close: April 30

Thanks for considering us. Hope to see you soon.