Technical Support Officer

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We are looking for a Technical Support Officer (TSO) to join our Digital & Technology (D&T) team in Victoria to provide high quality onsite and remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

About the role

The Technical Support Officer (TSO) role delivers prompt and effective face-to-face or remote resolution to clients' requirements through the provision of first and second level Technical Support for incoming service requests and incidents related to computer systems, software, and hardware.

The TSO will be required to travel to SVHA facilities/sites to provide technical assistance and resolution of incidents. They are also required to work as part of the After-Hours on-call roster.

Additional responsibilities of the role include:

• Conducts engagement with clients with integrity and compassion by understanding the impact of the issue raised.
• Delivers prompt and effective resolution to clients, either face-to-face, remotely or by liaising with other staff and vendors whilst managing the process to the clients' satisfaction.
• Respects the urgency of issues or requests and set proper expectations for follow-ups.
• Is responsible for monitoring, operating, managing, troubleshooting, and restoring to service any personal computer or device that has authorised access to the network.
• Demonstrates a commitment to high quality client service principles, practices, and attributes.

This position will be offered as a permanent role in Melbourne, working across our Aged Care facilities, Private and Public Hospitals.

About you

To be successful in this role, you will be client and service focused with a very good phone manner. You will demonstrate excellent troubleshooting skill and have knowledge of current Microsoft technologies (server, desktop, and applications).

Additionally, you will have:

• Current Australian Drivers Licence.
• Certificate IV in Information Technology Support or IT equivalent.
• Excellent verbal and written communications skills.
• PC hardware and peripherals knowledge and skills.
• Exceptional documentation skills.

Desirable

• Experience within Help Desk / Service Desk environment.
• Knowledge of ITIL standards.
• Previous client service experience, especially phone service.

For more information, please refer to the position description.

If you believe you have the skills and experience, please submit your applications via 'Apply' link.

About St Vincent's

St Vincent's Health Australia is the largest diversified health care organisation within Australia's not for profit Catholic health care sector. St Vincent's is a clinical, research and education leader and operator of aged care services, private hospitals and public hospitals in New South Wales, Queensland, and Victoria. As a Catholic health and aged care service provider, our mission is to bring God's love to those in need through the healing ministry of Jesus, with a commitment to those who are poor and vulnerable.

As a valued employee of St Vincent's, we can offer you:

• Tax saving salary packaging benefits through Smart Salary
• Access to health and wellbeing benefits including Fitness Passport, employee assistance program and discounted private health insurance
• Flexible working arrangements, including working from home
• A friendly team environment with a great community care spirit.

St Vincent's has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with local Public Health Orders and the SVHA Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including COVID-19 and flu vaccinations).

Position Description and Critical Job Demands Checklist:

Review the following documents:

JR135868_JR115752 Technical Support Officer - Position Description.pdf

Contact Details:

TSO Team Leader, Raymond Pung, raymond.pung@svha.org.au

Alternate Contact:

Closing Date:

23 April 2024 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct