It Technician

About T4 Group:

We are a leading provider of managed services, dedicated to ensuring that our clients can focus on their core business, while we manage their IT infrastructure. We pride ourselves on delivering quality, efficiency, and innovation to our clients across different industries.

Job Description:

We seek a motivated, customer-focused, tech-savvy, experienced IT Technician to join our team. In this role, you will play a crucial role in providing hands-on technical onsite support (using the shared company car) to our clients around Victoria.

Key Responsibilities:

• On-Site Technical Support: Visit client locations to install, diagnose, troubleshoot, and resolve a wide range of hardware and software issues. This may involve desktops, laptops, printers, network equipment, and more.
   
• Hardware Installation and Configuration: Install and configure computer systems, peripherals, and network devices according to client requirements. Ensure proper functionality and compatibility.
   
• Software Support: Assist clients with software installations, updates, and troubleshooting. Provide guidance on software usage and best practices.
   
• Network Support: Help clients with basic network troubleshooting, including connectivity issues, IP configuration, and Wi-Fi setup.
   
• Customer Communication: Maintain clear and professional communication with clients throughout the support process. Explain technical issues in simple terms and offer appropriate solutions.
   
• Documentation: Keep detailed records of client interactions, technical issues, and solutions provided. Contribute to the knowledge base for future reference.
   
• Problem Resolution: Efficiently manage and resolve technical problems within defined timelines, ensuring minimal disruption to client operations.

Qualifications:

• Technical Proficiency: Strong knowledge of computer hardware, software, and networking concepts. Familiarity with various operating systems (Windows, macOS, Linux) and Microsoft Office Suite.
   
• Customer Service Skills: Excellent interpersonal skills with the ability to communicate effectively and empathize with clients. Patience and a customer-centric approach are essential.
   
• Problem-Solving: Proven ability to diagnose and troubleshoot technical issues logically and methodically. Adaptability to handle new and complex challenges.
   
• Time Management: Capable of managing a diverse workload, prioritizing tasks, and meeting deadlines while maintaining attention to detail.
   
• Physical Stamina: This role may involve lifting and moving equipment, so the candidate should be physically fit and capable of performing these tasks.
   
• Valid Driver's License: A valid driver's license is required as you will be travelling to client sites.
   
• Certifications: Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

Preferred Qualifications:

• Datto PSA and RMM (formally Autotask PSA and RMM)
• Accounting Application exposure/experience (e.g. MYOB AE/AO, BGL, Handisoft)
• Aged Care and Medical application exposure/experience
• Microsoft certifications

We offer competitive compensation, an excellent benefits package, and a dynamic work environment. If you're a team player who enjoys problem-solving and helping others, apply today to join our growing team!

Please note this role is only open to Australian citizens or those holding a relevant working visa.